Jennifer Haws
Corbin,KY
Summary
Dynamic Team Lead at Exela Technologies with a proven track record in process improvement and employee training. Expert in conflict resolution and coaching, enhancing team performance and client satisfaction. Successfully optimized workflows, resulting in significant efficiency gains. Committed to fostering a collaborative environment while delivering tailored solutions to meet diverse client needs.
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
10
10
years of professional experience
Work History
Team Lead
Exela Technologies
10.2017 - Current
- Led cross-functional teams to optimize operational workflows and enhance service delivery.
- Implemented process improvements that increased efficiency and reduced turnaround times across projects.
- Mentored junior staff, fostering professional development and promoting a collaborative work environment.
- Strengthened client relationships through proactive communication and tailored solutions to meet their needs.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
CSR
GDIT
03.2015 - 09.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed letters to assist and prioritize customer issues efficiently.
- Collaborated with team members to enhance service delivery protocols.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Trained in multiple areas to better assist the customer as well as keep the work flowing in a prompt manner.
Education
High School Diploma -
South Laurel High School
London, KY06-2002
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Process improvement
- Employee training
- Task delegation
- Complex Problem-solving
- Cash handling
- Giving constructive feedback
- SOP adherence
- Multitasking
- Organizational skills
- Multitasking Abilities
Timeline
Team Lead
Exela Technologies
10.2017 - Current
CSR
GDIT
03.2015 - 09.2017
High School Diploma -
South Laurel High School
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