Jennifer Ehrman
Kissimmee,FL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
18
18
years of professional experience
Work History
Housekeeping Room Attendant
Walt Disney World Parks and Resorts
Kissimmee, FL
09.2022 - 03.2024
- Maintained cleanliness by sweeping, mopping and vacuuming floors, dusting furniture and wiping down surfaces.
- Maintained cleanliness and hygiene standards in bathroom facilities, including toilets, tubs, showers, and sinks.
- Performed housekeeping duties including changing bed linens, towels, and tidying up rooms.
- Stocked guest rooms with amenities such as soap, shampoo, and toilet paper.
- Immediately reported any maintenance issues or damage to supervisors.
- Efficiently delivered requested items like additional pillows and blankets to all guest rooms.
- Performed regular disinfection of frequently touched objects, such as telephones and light switches.
- Interacted pleasantly with clients and guests when performing daily duties.
- Ensured guest satisfaction by guaranteeing pristine conditions in all rooms.
- Restored vacant rooms to occupant-ready condition through thorough deep cleaning, replenishing linens, restocking inventory, and disposing of garbage.
Server
Cracker Barrel Old Country Store Inc
Brooksville, FL
09.2019 - 09.2022
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
Medical Assistant/Phlebotomist/EKG Technician
John T. Mather MemorialHospital
Port Jefferson, NY
06.2009 - 05.2019
- Educated patients on cardiac conditions and treatments in easy-to-understand terminology.
- Observed strict confidentiality when handling patient information according to HIPAA regulations.
- Worked closely with nurses to provide assistance during emergency situations involving heart problems.
- Operated a variety of medical equipment including defibrillators, pulse oximeters, blood pressure cuffs and electrocardiographs.
- Communicated effectively with patients to explain the purpose of the test and answer any questions they may have had about it.
- Assisted with stress tests, holter monitors, pacemaker checks and other diagnostic procedures as needed.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Used heel and finger stick methods to obtain blood from capillaries.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Documented patient information into electronic medical records system.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Incorporated outside records into charts and EHR.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Filed insurance claims forms in accordance with applicable regulations.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Bank Teller
Bank of America
Hampton Bays, NY
02.2006 - 09.2009
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Educated customers about different types of banking services available at the branch.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Entered transactions into computer and issued customer receipts.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Leveraged customer service and sales abilities to consistently meet performance goals.
Education
Certification - Medical Assisting/Phlebotomy/Electrocardiography
Western Suffolk BOCES
Northport, NY06-2007
Associate of Arts - General Studies
Suffolk Community College
Selden, NY05-2000
Skills
- Strong Communication Skills
- Essential Math Skills
- Consistent Performance Record
- Effective Issue Resolution
- Focused Listening
- Customer Support Expertise
- Accurate Cash Counting
- Electronic Money Transfer Systems
- CRM Software Proficiency
- Signature Analysis Skills
- Effective Upselling Techniques
- Timely Transaction Execution
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteCertification
- Licensed Phlebotomist - 10+ years
- CCMA - Certified Clinical Medical Assistant
- CET - EKG Technician
Timeline
Housekeeping Room Attendant
Walt Disney World Parks and Resorts
09.2022 - 03.2024
Server
Cracker Barrel Old Country Store Inc
09.2019 - 09.2022
Medical Assistant/Phlebotomist/EKG Technician
John T. Mather MemorialHospital
06.2009 - 05.2019
Bank Teller
Bank of America
02.2006 - 09.2009
Certification - Medical Assisting/Phlebotomy/Electrocardiography
Western Suffolk BOCES
Associate of Arts - General Studies
Suffolk Community College