Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic
Jennifer Eisenmann

Jennifer Eisenmann

Saint Augustine Shores,FL

Summary

Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.

Overview

15
15
years of professional experience

Work History

Provider Data Analyst

United Health Group, Optum
Remote, Florida
10.2021 - Current
  • Maintaining database accuracy for The Department of Veterans Affairs contract- contracted military providers for veterans medical care.
  • Researched and resolved issues regarding integrity of data flow into databases.
  • Extracted and interpreted data patterns to translate findings into actionable outcomes.
  • Collaborated with higher leadership to identify and prioritize problems.
  • Responsible for loading activities related to provider network database (NDB) and/or research related to current work requests.
  • Consistently meet target production, efficiency, and time utilization metrics with 98% accuracy YTD.
  • Interpret and synthesize various supporting documents for authenticity
  • Upheld security and confidentiality of documents and data

Business Owner

JLE Virtual Solutions
Remote, CO
01.2020 - Current
  • Increased customer engagement through social media by 40%
  • Developed marketing content such as graphics, promotional materials, and advertisements for social media
  • Clerical tasks include document creation, scheduling, and templates.
  • Performed research for projects and topics of content
  • Monitored social media content and accounts for engagement
  • Light bookkeeping such as expenses, payroll, and receipts
  • Podcast guest management- communication and scheduling
  • WordPress - website creation and updates
  • Create and Manage content calendars
  • Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Created proposals and organized pursuit documentation to support marketing staff.
  • Responded to email and social media messages according to prescribed policies.
  • Tracked and analyzed web analytics to recommend proactive adjustments to strategies.
  • Maintained editorial calendar to keep content timely, relevant, and engaging.
  • Drafted weekly e-newsletters to subscribers and set up campaigns in MailChimp.
  • Wrote copy for social media posts, promotional emails, and other marketing materials.
  • Schedule social media postings to advertise products and generate site traffic.

Operations Assistant

Momentum Health Neuropathy Center
Remote, MI
12.2020 - 10.2021
  • Prepared and proofread reports detailing operations activities.
  • Assisted with day-to-day operations including scheduling and customer service.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Developed and updated tracking spreadsheets using Google Sheets/ Excel spreadsheets
  • Built and maintained relationships with affluent club members and guests.
  • Schedule management
  • Ordering and Tracking Supplements, Equipment, and supplies for inventory
  • Answered over 50+ calls Inbound and Outbound Phone
  • Manage client appointment readiness by ensuring proper paperwork has been completed, payment taken, and digital documentation completed in CRM.
  • Microsoft Teams- meetings, communication, and file organization
  • Main communication hub between all departments
  • Monitor and Manage Facebook Messenger account for the business Facebook group.
  • Utilized Hubspot regularly to complete job tasks, developing advanced proficiency.
  • Created and implemented Operations Department SOP to create structure, expectations, and efficiency for future success and onboarding.
  • Performed wide-ranging administrative, financial, and service-related functions.

Administrative Assistant /Lead Technician

Montgomery Eye Care
Northglenn, CO
07.2019 - 03.2020
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for surgeries
  • Organized and led staff training for clinical efficiency and CE
  • Managed clinical staff scheduling to accommodate patient flow
  • Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
  • Performed general office duties, including answering multi-line phones, routing calls and messages, and greeting patients.
  • Identified and recommended changes to processes to improve accuracy, efficiency, and quality of exams.
  • Monitored Doctor's work calendar and scheduling appointments, meetings, and travel.
  • Maintained staff directory and company policy handbook for the human resources department.
  • Onboarding new employees on administrative procedures, company policies, and performance standards.
  • Managed payroll data entry and processing for 15 employees to comply with predetermined company guidelines.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Cross-trained existing employees to maximize team agility and performance.

Ophthalmic Technician

Chu Vision Institute
Bloomington, MN
01.2016 - 06.2019
  • Direct patients to exam rooms for initial evaluations and intake, including history, medication, symptom documentation, and preliminary entrance testing
  • Diagnostic testing
  • Scribe-Document examination findings, plan instructions, and written surgical orders
  • Contact Lens fitting, inventory management, product orders
  • Lead technician trainer- Implemented and managed new hire orientation and onboarding
  • Training coordinator for Ophthalmic technician student rotations (partnering with local college programs)
  • Lasik Laser Technician- calibrate, set up, and assist in refractive procedures including Lasik, PRK, SMILE
  • Sterile instrumentation processor-maintain proper sterile technique and processing during cataract surgical cases
  • Surgical Expeditor- assist in OR turnover and set up between surgical cases
  • Clinical research- Masked master refractionist- assist in current and ongoing research trials. Ensure protocol standards are met and verified
  • Satellite clinic technician- ensure on-site testing and IOL calculations are performed with accuracy for surgery. Consenting patients for surgery

Education

Associate of Science - Opticianry

Hillsborough Community College
Tampa, FL
2015

COA - COA

JCHAPO
National
05.2013

ABO - ABO Certified

American Board of Opticianry
National
07.2012

NCLE - NCLE Certified

National Contact Lens Examiners
National
07.2011

Skills

  • EMR, Medical Documentation
  • Project Planning
  • Multitasking and Time Management
  • Strong Organizational Skills
  • Research and Analytical Skills
  • Cloud Based Document Management
  • Social Media Management & Marketing
  • CRM Management
  • Data Entry
  • Administrative Management
  • Scheduling and Calendar Management
  • Email Management and Automation
  • Bookkeeping / Invoicing
  • Asana
  • Click Up
  • Trello
  • G Suite
  • Microsoft Teams
  • Mail Chimp
  • Mailer Lite
  • Last Pass
  • Hubspot
  • SEM Rush Academy
  • WAVE invoicing
  • Quickbooks
  • PandaDoc
  • DocuSign
  • Social Media Platforms- Facebook, Instagram, Pinterest

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Provider Data Analyst

United Health Group, Optum
10.2021 - Current

Operations Assistant

Momentum Health Neuropathy Center
12.2020 - 10.2021

Business Owner

JLE Virtual Solutions
01.2020 - Current

Administrative Assistant /Lead Technician

Montgomery Eye Care
07.2019 - 03.2020

Ophthalmic Technician

Chu Vision Institute
01.2016 - 06.2019

Associate of Science - Opticianry

Hillsborough Community College

COA - COA

JCHAPO

ABO - ABO Certified

American Board of Opticianry

NCLE - NCLE Certified

National Contact Lens Examiners

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Jennifer Eisenmann