Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jennifer Eldridge

Galesburg,IL

Summary

Dedicated Imaging Manager excited to offer over 30 years of experience in Radiology. Proven skills in leading a high-performing imaging team and managing day-to-day operations with a hands-on style. Knowledgeable about patient care standards, organizational, and ACR requirements. Focused on capably handling needs to maintain an efficient and smooth functioning department. Strong background in accountability and encouraging others to perform at the top of their capabilities. A well-respected Supervisor & Manager amongst Imaging Mission Partners and the CIRA physicians. Described as a leader in change management, a good communicator who encourages others to commit to teamwork, works to build good relationships with Mission Partners, and is passionate about sharing knowledge and experience for succession planning.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Shared Medical Imaging Manager

OSF HealthCare St. Mary & Holy Fam Medical Center
12.2023 - Current
  • Possesses strong leadership skills and problem-solving ability to maintain team efficiency and organize workflows. Currently assigned 32 direct reports.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Possesses effective communication skills and the ability to follow through with the needs of Mission Partners.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide the highest quality of care.
  • Collaborate daily with the imaging Supervisor and department leads to meet challenging demands by recommending improvements to daily workflow processes.
  • Performed regular reviews of operations and productivity, identifying areas for improvement with senior leadership.
  • Managed budgets effectively, ensuring optimal financial performance while investing necessary resources for business growth.
  • Performed in-the-moment service recovery with patients, patient family, and providers, reviewed weekly Press Ganey patient comments, and performed service recovery when necessary.
  • Effectively implemented improvement plans in alignment with goals and specifications around positively improving Mission Partner Opinion Surveys.
  • Evaluated and delivered performance evaluations for direct reports, providing both positive feedback and opportunities for improvement.
  • Perform rounding with direct reports and maintain an open-door policy for all imaging Mission partners, essentially performing in-the-moment rounding.
  • Organize annual physicist inspections for all diagnostic imaging equipment, maintaining survey records and any accompanying maintenance records.
  • Maintain all records of diagnostic compliance regulations for IEMA and The Joint Commission surveys.
  • Helped meet changing access demands by implementing optimization to imaging templates or procedures.
  • Championed continuous improvement initiatives that identified areas of opportunity for increased efficiency or enhanced patient experience within the facility's imaging services offerings.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.

Medical Imaging Supervisor

OSF HealthCare St. Mary Medical Center
06.2022 - 12.2023
  • Possessed strong leadership skills and problem-solving ability to maintain team efficiency and organize workflows. Assigned 25 direct reports.
  • Evaluated and delivered performance evaluations for 25 direct reports, delivering both positive feedback and opportunities for improvement.
  • Performed monthly rounding with direct reports and had open-door policy for all imaging Mission Partners.
  • Managed Multi-modality new hires as Hiring Manager following through process from SBAR, submission for approval in Workforce Council, conducting peer interviews and onboarding as new OSF Mission Partners.
  • Managed clean up of imaging time-cards, completing payroll for 25 direct reports and completed payroll for entire department when covering Director time-off.
  • Managed tracking of Mission Partner unplanned absences, evaluated staffing needs and facilitated coverage when needed. Performed coaching when necessary for unprotected occurrences.
  • Created annual competency checklists for both diagnostic imaging technologists and the Imaging transports.
  • Collaborate with scheduler to create successful work schedules for 27 team members to maintain and fully staffing shifts and managing the approval/denial of requested time-off.
  • Generated reports detailing findings of incomplete imaging exam reports, trouble shooting errors potentially causing imaging reports to not finalize. Functioned as PACS admin for day to day basic needs.
  • Organize annual physicist inspections for x-ray imaging equipment, maintaining survey records and any accompanying maintenance records.
  • Maintain all records of diagnostic compliance regulations for Joint Commission. ie: lead apron inspections, radiation dose reporting, diagnostic technologist competency records.
  • Managed monthly radiation monitoring devices for all imaging, pain clinic, cardiac sonographers, speech therapists and ortho staff. Managed and provided reports for evaluation by radiation consultants.
  • Performed in the moment service recovery with patients, patient family, providers, etc.
  • Managed safety concerns by gathering, organizing and imputing findings into Midas digital database. Performed safety education opportunities to imaging staff when necessary.
  • Ordered weekly diagnostic imaging supplies and made sure to stay within or below operational supply costs.

Lead CT Technologist

OSF HealthCare St. Mary Medical Center
08.2014 - 05.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Mentored 15 CT Mission Partners.
  • Developed process to improve workflow of ensuring CT exams are protocoled in timely manner to allow for protocol changes and authorization prior to exam, ensuring best opportunity at reimbursement.
  • Developed and maintains yearly competencies in CT to assure Mission Partners are educated in all aspects of CT including: CT procedures, equipment functions, ceiling lift operation, power injecting, IV insertion and yearly education and pledges in Image Gently and Image Wisely campaigns.
  • Maintains annual updates on policies and procedures pertaining to CT specific patient care.
  • Reviews yearly procedures and protocols to ensure they are performed to standards consistent with defined protocols established by CIRA Radiology.
  • Updates annual protocols on CT scanner and maintains protocol book for Mission Partner guidance.
  • Performs and records quality control and quality assurance process to meet standards developed by vendor, ACR and JCAHCO.
  • Schedules, coordinates and keeps records for yearly equipment inspection with physicist.
  • Keeps records of annual inspections, QA records and required logs for IL state inspection.
  • Successfully accomplished ACR Accreditation of SMMC CT since acquiring role of Lead CT Technologist.
  • Implemented and maintains SMMC Low Dose Lung Screening program in limited navigator role; manages Lung Screening Coordinator dashboard in EPIC and ensures patients are getting needed follow up care.
  • Schedules, coordinates, and communicates required quarterly maintenance and equipment repairs.
  • Maintains, monitors and orders CT supplies, evaluates need for old and new supplies and reviews budget with Director quarterly for cost management.
  • Provides input to Director for Mission Partner performance evaluations.
  • Sat on many peer interviews, assisted with selection of new Mission Partners, and provided training in new positions.
  • Assisted Director in evaluating need for new equipment; assisted with equipment selection; assisted with planning and installation of new CT equipment; coordinated mobile ct unit, arranged for staff training on new scanner and assured all staff competent and comfortable with new equipment.

Staff Multi-Modality Technologist

OSF HealthCare St. Mary Medical Center
09.1994 - 05.2022
  • Currently provides leadership presence and guidance to 20 Mission Partners in Radiology.
  • Upholds high levels of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
  • Monitored patient's well-being during exams and recognized discomfort or medical problems and took appropriate action.
  • Communicated with physicians, nurses and other team members concerning patient status, diagnoses and related information.
  • Operated equipment to produce quality images of specific body parts.
  • Complied with HIPAA and organizational regulations to maintain confidentiality regarding patient health data and medical records.
  • Executes various types of diagnostic imaging procedures and CT procedures on patients ranging in age from toddler to adult.
  • Demonstrates financial responsibility and accountability through proper use of resources in daily procedures, processes and practices.
  • Administers drugs and fluids to patients including IV contrast material.
  • Positioned patients in Xray and CT maintaining patient comfort and modesty.
  • Processed, labeled and organized diagnostic images to match with patient records.
  • Fosters relationships with Carl Sandburg and SIU Radiology students, reducing anxiety, encouraging teamwork, providing instruction in patient care, procedure positioning, equipment function, technical selection and image evaluation.

Education

Bachelor of Science - Business Administration Healthcare Management

Western Governors University
Salt Lake City, UT
09-2026

Associate of Applied Science - Radiologic Technology

Carl Sandburg College
Galesburg, IL
05.1994

Skills

  • Dependable & Accountable
  • Detail & Goal Oriented
  • Patient Focused
  • Team Motivation
  • Problem Solving
  • Active Listening & Effective Communication
  • Leadership
  • Operational Efficiency and Safety
  • Optimizing Workflows
  • Collaborate Cross-Functionally

Accomplishments

  • Improved MPOS Engagement
  • Improved Press Ganey Patient Satisfaction Scores
  • Improved Patient Access
  • Excellent relationships with the CIRA Radiologists and CIRA Leadership.
  • Member of multiple project improvement teams to find best practices to provide best care. Examples including: US RIM Workflow Optimization, Standardizing of CT Protocols, Radimetrics, Central Scheduling across region, Low Dose Lung Screening and Stroke Alert teams.
  • Operationally transitioned PET Service to HFMC.

Certification

Registered Technologist with ARRT in both Radiology and CT.


Timeline

Shared Medical Imaging Manager

OSF HealthCare St. Mary & Holy Fam Medical Center
12.2023 - Current

Medical Imaging Supervisor

OSF HealthCare St. Mary Medical Center
06.2022 - 12.2023

Lead CT Technologist

OSF HealthCare St. Mary Medical Center
08.2014 - 05.2022

Staff Multi-Modality Technologist

OSF HealthCare St. Mary Medical Center
09.1994 - 05.2022

Bachelor of Science - Business Administration Healthcare Management

Western Governors University

Associate of Applied Science - Radiologic Technology

Carl Sandburg College

Similar Profiles

CREATE PROFILE
Jennifer Eldridge