Jennifer Elias
Newport, OR 97365, USA,OR
Summary
Satisfies customers consistently by working efficiently, answering questions and skillfully handling payments.
Knowledgeable about different restaurants' procedures and promotions and effective at handling concerns.
Organized Food Industry and Delivery Driver offering a consistent record of fast deliveries and friendly customer service.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased sales, improving buying experience, and elevating company profile with target market.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements.
Skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions.
Overview
15
15
years of professional experience
3
3
Certification
2
2
Language
Work History
Hostess, Food Runner, Takeout Counter, Expediter
Local Ocean Seafoods
04.2021 - Current
- Answered customer questions about hours, seating and waiting information.
- Collected information from arriving customers to seat groups or place them on the waitlist.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Used RESY to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
- Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability, and maintain customer satisfaction.
- Informed servers of newly seated parties for speedy service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Promoted business loyalty by fostering positive customer relationships.
- Assisted managers with quickly resolving service- and food-related issues.
Donation Processor
Goodwill Industries Of The Columbia Willamette
09.2022 - 06.2023
- Increased donation efficiency by accurately sorting and categorizing incoming items.
- Maintained a clean and organized workspace, allowing for efficient processing of donations.
- Streamlined item intake process with detailed documentation and data entry.
- Developed strong customer service skills while interacting with donors regularly.
- Utilized a pallet jack to load large donation boxes onto the trailer daily.
- Daily ordering of supplies such as large melon boxes, pallets, and cages.
- Safety Committee
- Assisted in training new Donation Processors, sharing expertise and best practices for success in the role.
- Addressed donor inquiries promptly and professionally, ensuring satisfaction with their contribution experience.
Food Delivery Driver
M&P Thai Noodle
04.2015 - 12.2020
- Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
- Anticipated customers' questions and complaints and skillfully handled any concerns.
- Served customers promptly by efficiently collecting and delivering as many as 6-8 orders per hour.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Secured food to prevent loss and maintain freshness during transport.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Reviewed routes and expected delivery time frames to determine order of deliveries.
E-Commerce Sales Manager
The Olde Telephone Company
04.2018 - 08.2020
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Sold products by developing relationships with network of telephone collectors association professionals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
Production Processor
Pacific Seafood
07.2017 - 11.2017
- Made sure that products were produced on time and are of good quality.
Bartender
Rogue Brewery
05.2016 - 06.2017
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
- Closed out cash register with 100% accuracy and prepared cashier report.
Gift Shop Manager
Rogue Brewery
05.2016 - 06.2017
- Maintained cleanliness and organization of gift shop workspace, working closely with employees to systemize tasks.
- Implemented operational strategies and effectively built customer and employee loyalty through discounts and consistent customer service.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
- Collaborated with assistant managers to open and close gift shop, handle large transactions and manage inventory.
Restaurant Hostess
Rogue Brewery
05.2016 - 06.2017
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Documented reservations and communicated changes to guests using restaurant tablet and text notifications.
- Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.
- Collected information from arriving customers to seat groups or place them on waitlist.
E-Commerce Associate
Goodwill Industries Of Lane And South Coast County
05.2009 - 11.2014
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Met or exceeded daily production goals and sales
- Managed inventory in stock and re-listings as needed
- Unloading and inventory of warehouse items shipped to us and outbound as well.
- Occasional fill in for shipping and receiving
Education
No Degree - General Studies Graphic Design
Lane Community College
Eugene, ORNo Degree - General Studies
AI High School
Lakewood, WAGED -
Pierce College
Puyallup, WA02.1994
Skills
- Strong Organization
- POS System Operation
- Order Accuracy
- Menu Knowledge
- Quality Control
- Stress Management
- Detail Orientation
- Supply Restocking
- Payment Processing
- Clear Communication
- Computer Skills
Accomplishments
I have increased production as well as sales everywhere that I have been a team member. Starting from e-commerce to hands on sales, as well as bartending. I aim for goals and I crush them beyond my own expectations.
Affiliations
- Music Concert Enthusiast
Certification
Food Handlers, CPR Certified, OLCC
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I aim for goals and I crush them beyond my own
expectations.
Jennifer Elias
Interests
Concerts, Travel, Swimming, Cooking, Raising my Children
Timeline
Donation Processor
Goodwill Industries Of The Columbia Willamette
09.2022 - 06.2023
Hostess, Food Runner, Takeout Counter, Expediter
Local Ocean Seafoods
04.2021 - Current
E-Commerce Sales Manager
The Olde Telephone Company
04.2018 - 08.2020
Production Processor
Pacific Seafood
07.2017 - 11.2017
Bartender
Rogue Brewery
05.2016 - 06.2017
Gift Shop Manager
Rogue Brewery
05.2016 - 06.2017
Restaurant Hostess
Rogue Brewery
05.2016 - 06.2017
Food Delivery Driver
M&P Thai Noodle
04.2015 - 12.2020
E-Commerce Associate
Goodwill Industries Of Lane And South Coast County
05.2009 - 11.2014
No Degree - General Studies Graphic Design
Lane Community College
No Degree - General Studies
AI High School
GED -
Pierce College
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