Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jennifer Elkhorn

Austin

Summary

Customer-focused professional with proven ability to establish rapport and deliver exceptional service. Detail-oriented team player skilled in problem-solving and adapting to challenging situations. Strong organizational and time management skills, capable of multitasking effectively. Multilingual communicator dedicated to creating positive customer experiences.

Overview

19
19
years of professional experience

Work History

Barista/Barista Trainer

Starbucks
Austin
10.2021 - Current
  • Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
  • Operated commercial-grade espresso machines, blenders, and ovens to prepare high-quality food and beverages.
  • Monitored inventory levels and restocked supplies proactively as needed.
  • Created promotional displays to advertise special events and promotions at the café effectively.
  • Trained and coached new staff on consistent product quality and customer service standards.
  • Delegated tasks to team members, establishing clear priorities and objectives.
  • Cultivated a positive work environment by recognizing individual achievements to enhance morale.
  • Resolved conflicts among team members efficiently while maintaining a professional demeanor.

Independent Contractor Remote

Appen Global
Remote
11.2020 - 12.2022
  • Collected, processed, and analyzed data to support business initiatives, boosting project efficiency by 15%.
  • Maintained and updated databases to ensure data integrity, reducing data-related errors by 10%.
  • Conducted statistical analysis and predictive modeling to forecast trends for strategic planning.
  • Developed SQL queries and scripts to enhance data extraction, transformation, and loading processes by 20%.
  • Created data visualization dashboards in Tableau, increasing report utilization among stakeholders.
  • Collaborated with cross-functional teams to uphold data accuracy, facilitating better-informed decisions.

In-Shopper/ Grocery Team Assistant Manager

Whole Foods Market
Bee Cave
03.2020 - 04.2021
  • Managed client communications through email, phone, and messaging apps, ensuring timely responses. - Managed multiple clients simultaneously while maintaining high standards of service and privacy.
  • Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
  • Listened to customer needs to identify and recommend the best products and services. Also, suggest comparable products to replace out-of-stock items.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products, and kept frozen and perishable foods cold or fresh, satisfying customers with quick, accurate service under tight deadlines.
  • Scanned items when pulling from shelves to update system stock information.
  • Maintained a clean, organized work area to ensure customer satisfaction. Additionally, I optimized sales by maintaining tidy, fully stocked, and accurately priced areas.
  • Verified pricing accuracy throughout the store using price tags and labels.
  • Operated point-of-sale systems efficiently, including cash registers and scanners.
  • Stocked shelves with new products and reorganized existing displays as necessary.
  • Reduced process lags by training employees on best practices and protocols.
  • Assisted colleagues in completing assigned tasks promptly.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.

Independent Contract Courier

Favor Runner Clubhouse
Austin
11.2015 - 08.2020
  • Guide customers through all menus, demonstrating in-depth knowledge of specific details.
  • Coordinated with restaurant staff on order accuracy and pickup times.
  • Answered customer inquiries regarding menu items, prices, and availability.
  • Provided excellent customer service throughout the delivery process. Additionally, I resolved customer disputes promptly and professionally, following company policy guidelines.
  • Utilized GPS navigation systems to find the most efficient routes for deliveries. Recorded weekly hours and mileage for accurate payment.
  • Carried food in insulated bags to maintain a hot or cold temperature.
  • Utilized customer feedback to continuously improve delivery practices, focusing on areas of punctuality, food quality, and customer interaction.

Produce Expo

JuiceLand
Austin
04.2019 - 10.2019
  • I operate commercial-grade juicers, blenders, knives, and other equipment used to prepare fresh fruits and vegetables while standing on my feet for 6 to 8 hours daily.
  • I also have to multitask receiving 50+ lbs of produce, measuring them, prep them, and store them with helping other team members with keeping the store organized and clean.

Prime Now Associate

Amazon@UTexas
Austin
05.2017 - 05.2018
  • I gather data from customers online and hand selects the highest quality of desired items (inside Sprouts or Whole Foods) that were ordered.
  • I bag them neatly and carefully within the time frame of twenty minutes to be ready to ship by Prime Now Delivery drivers.
  • Also did some customer service via the provided app and tackling any technical difficulties.

Massage Therapist

Self-Employed
Austin
05.2015 - 01.2017
  • Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.
  • Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
  • Provided therapeutic massage treatments to clients, including, but not limited to, Swedish, deep tissue, trigger point, and sports massages.
  • Created a relaxing atmosphere by using essential oils: aromatherapy massage. Also, adapted pressure techniques based on client feedback and tolerance levels.
  • Maintained a clean and organized work environment while adhering to safety protocols.
  • Managed appointments through scheduling software systems with accurate records of services rendered.
  • Documented client sessions, progress, and feedback to monitor the effectiveness of treatment plans and adjust as necessary.

Graphic Designer / Office Remote Assistant

Graphiks
Austin
01.2006 - 05.2010
  • Designed print materials such as brochures, flyers, and posters for marketing campaigns.
  • Utilized Adobe Creative Suite (Photoshop and Illustrator) to create visually appealing designs.
  • Contributed ideas to brainstorming sessions regarding new products or features.
  • Assisted in selecting colors, images, text styles, and layouts for each project.
  • Collaborated with clients and stakeholders to ensure satisfaction with design deliverables.
  • Designed new, on-brand visual elements focusing on concept and messaging.
  • Answered incoming calls and responded to emails, faxes, and other inquiries from customers and vendors.

Education

Massage Therapy License -

Austin Community College
Austin, Texas
05.2015

High School Diploma -

Texas School of the Deaf
Austin, Texas
05.2005

Skills

  • Microsoft Office Suite
  • Adobe Creative Suite
  • Customer service excellence
  • Online communication
  • Data analysis
  • Workflow management
  • Retail merchandising
  • Inventory management
  • Food safety and handling
  • Cooking techniques
  • Espresso machine operation
  • Deep tissue massage
  • Swedish massage
  • Hot stone therapy
  • Trigger point therapy
  • Driving and delivery
  • CPR certification
  • Barista skills
  • Food service expertise
  • Restaurant operations
  • Leadership skills
  • Communication proficiency
  • Employee training and development
  • Team building strategies
  • Task delegation techniques
  • Data analysis skills
  • Quality control measures
  • Time management strategies
  • Conflict resolution

Accomplishments

Graduated in the top 20% in High School.

At Starbucks, I got certified as a coffee master within three months of my work date and was rewarded recognition as the Partner of the Quarter twice.

Languages

American Sign Language
Native/ Bilingual
English
Native/ Bilingual
Spanish
Limited
French
Limited

Timeline

Barista/Barista Trainer

Starbucks
10.2021 - Current

Independent Contractor Remote

Appen Global
11.2020 - 12.2022

In-Shopper/ Grocery Team Assistant Manager

Whole Foods Market
03.2020 - 04.2021

Produce Expo

JuiceLand
04.2019 - 10.2019

Prime Now Associate

Amazon@UTexas
05.2017 - 05.2018

Independent Contract Courier

Favor Runner Clubhouse
11.2015 - 08.2020

Massage Therapist

Self-Employed
05.2015 - 01.2017

Graphic Designer / Office Remote Assistant

Graphiks
01.2006 - 05.2010

Massage Therapy License -

Austin Community College

High School Diploma -

Texas School of the Deaf

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