Jennifer Eller
Harrisburg,NC
Summary
Results-driven Senior Business Manager with a proven track record of unparalleled productivity and efficiency. Specializes in strategic planning, financial analysis, and team leadership. Excels in communication, problem-solving, and adaptability, ensuring seamless operations and successful project outcomes.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Senior Business Manager - Food Lion
Acosta Sales & Marketing
Charlotte
02.2012 - 04.2024
- Primarily responsible for perimeter sales, excluding dairy.
- Fresh foods focus, working on heat n eat, fresh meat, fresh produce, deli, and prepared foods categories.
- Developed and implemented strategies to improve operational efficiency, reduce costs and increase profitability.
- Conducted financial analysis of current operations and identified areas for improvement in processes, procedures and personnel performance.
- Identified potential business opportunities by researching market trends, competitive activities and customer needs.
- Coordinated with various departments to ensure successful completion of projects on time and within budget.
- Established key performance indicators to measure progress towards organizational goals.
- Created reports outlining progress against objectives while developing plans for corrective action when necessary.
- Analyzed data from sales reports to identify trends in customer preferences and develop targeted marketing campaigns accordingly.
- Planned annual budgets for each department based on anticipated revenue streams and expenses.
- Developed collaborative relationships with external partners to optimize resources, identify cost savings opportunities, and enhance overall effectiveness.
- Ensured that all business decisions were made in accordance with corporate ethics standards.
- Participated in executive level meetings regarding major business initiatives, providing input as needed.
- Negotiated contracts with vendors regarding services provided or goods purchased by the organization.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Provided feedback to improve strategies, programs and initiatives.
- Communicated client priorities, delivering presence and business objectives.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
Category Insights Manager
Delhaize
01.2007 - 09.2011
- Direct category management responsibility for all of Delhaize - Food Lion, Hannaford, Sweetbay, and JH Harvey.
- Responsible for all data and systems, as well as providing insights that impact dollar and unit growth through distribution, shelving, merchandising, and pricing recommendations.
- Analyzed sales data to identify trends, opportunities, and potential risks across product categories.
- Identified and tracked performance metrics for assigned product categories to inform strategic decisions.
- Conducted market research to understand customer preferences, buying behavior, and competitive activity in designated categories.
- Created presentations outlining insights from analysis of category performance, competitor activities, and consumer trends.
- Provided decision support by recommending solutions based on insights gained from data analyses.
Portfolio Development Manager – Delhaize Deli
01.2004 - 01.2007
- Direct account responsibility for all of Deli within each Delhaize banner.
- Responsible for achieving annual operating profit volume and sales goals.
- Monitored progress against project milestones and deadlines.
- Conducted regular performance evaluations of development staff members.
- Maintained an up-to-date knowledge of industry trends in order to recommend improvements or updates as needed.
- Analyzed existing applications for optimization opportunities or potential refactoring needs.
- Developed roles, responsibilities and processes between BI team and client's data management organization.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
Senior Business Manager
01.2003 - 01.2004
- Direct account responsibility for Food Lion on Hillshire Farm products
- Responsible for annual operating profit, volume and sales goals, plan development, plan maintenance, deduction management and account specific program development.
Business Manager
Hillshire Farm & Kahn's
01.2000 - 01.2003
- Direct account responsibility for Food Lion
- Accountable for managing and developing store merchandisers through our broker partner, Acosta.
Business Manager
Hillshire Farm & Kahn's
01.1997 - 01.2000
- Direct account responsibility for Food Lion, Harris Teeter and MDI/Lowes
- Accountable for managing and developing store merchandisers through our broker partner, Acosta.
Sales Development Manager
01.1995 - 01.1997
- Account responsibility for Eastern North Carolina, calling on independents.
Accounts Manager
Action Food Sales
01.1992 - 01.1995
- Managed the ordering, processing and ad proposals for Bi Lo, Food Lion, Winn Dixie, MDI/Lowes and Harris Teeter.
Education
Bachelor of Arts (B.A.) - English
University of North Carolina at Charlotte
01.1992
Skills
- Management
- Business Planning
- Competitive Analysis
- Operations Management
- Customer Retention
- Client Relationship Management
- Documentation And Reporting
- Contract Management
- Partnership Development
- Strategic Planning
- Business Development
- Business generation
- Data Confidentiality
- Sales and Marketing
- Negotiation
- Customer Relationship Management
- Risk Assessment and Management
- Fiscal Management
- Decision-Making
- Strategic Initiatives
Certification
- Harnessing Change to Unleash Your Potential, LinkedIn, 08/01/22
- Effortless: Make It Easy to Do What Matters (Book Bite), LinkedIn, 06/01/22
Volunteer Experience
Writing Workshop, Patriots Elementary School, 10/01/11, 05/31/12, 8 mos, Helping children to become creative writers
Timeline
Senior Business Manager - Food Lion
Acosta Sales & Marketing
02.2012 - 04.2024
Category Insights Manager
Delhaize
01.2007 - 09.2011
Portfolio Development Manager – Delhaize Deli
01.2004 - 01.2007
Senior Business Manager
01.2003 - 01.2004
Business Manager
Hillshire Farm & Kahn's
01.2000 - 01.2003
Business Manager
Hillshire Farm & Kahn's
01.1997 - 01.2000
Sales Development Manager
01.1995 - 01.1997
Accounts Manager
Action Food Sales
01.1992 - 01.1995
Bachelor of Arts (B.A.) - English
University of North Carolina at Charlotte
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