Jennifer Elliott
Walnut Cove,North Carolina
Summary
Results-driven customer service professional with a proven track record of exceeding customer expectations. Skilled in delivering personalized support, resolving inquiries, and building strong relationships. Excellent communication and problem-solving abilities, coupled with a customer-centric approach, ensure exceptional service delivery. Strong multitasking skills and adaptability to fast-paced environments. Committed to providing memorable experiences and driving customer satisfaction. Seeking to leverage expertise in a customer service role to contribute to the success of a dynamic organization.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Technical Customer Service Chat Specialist
Connexus Resource Group
11.2022 - 04.2023
- Orchestrated seamless coordination with internal teams, including product development and support, to address client inquiries, resolve issues, and deliver timely solutions.
- Anticipated and addressed potential risks or obstacles to client success, fostering close collaboration with clients to mitigate any challenges.
- Exemplified exceptional customer service, surpassing client expectations and crafting unforgettable experiences through personalized attention and dedicated support.
Personal Cruise Consultant
Elliott Call Center LLC / Arise
10.2018 - 11.2022
- Offered expert guidance and personalized recommendations as a dedicated cruise advisor, matching clients with tailored cruise vacations that perfectly aligned with their preferences and budget.
- Assessed clients' travel preferences, interests, and budgets to curate customized cruise options, ensuring a seamless and delightful experience.
- Delivered comprehensive information on cruise lines, ships, cabin categories, onboard amenities, and excursion options, while managing travel logistics and providing exceptional attention to detail for unforgettable cruise experiences.
Virtual Call Center Operator
Elliott Call Center LLC
10.2018 - 11.2022
- Owned, operated, and spearheaded a team of call center agents, ensuring flawless operations and delivering exceptional customer service.
- Mentored, empowered, and coached team members to enhance their skills and performance, fostering a culture of continuous improvement.
- Scrutinized and assessed call center metrics, such as call quality, handle time, and customer satisfaction, pinpointing opportunities for enhancement and propelling superior outcomes.
Personal Shopper
Instacart
06.2017 - 11.2022
- Facilitated exclusive personalized grocery shopping services as a dedicated Personal Grocery Shopper, catering to client's specific needs and preferences.
- Engaged with clients to comprehend their grocery requirements, preferences, and dietary restrictions, ensuring a tailored shopping experience.
- Effectively communicated with clients to confirm orders, provide updates, address changes or substitutions, and promptly resolve inquiries, concerns, or complaints, prioritizing client satisfaction.
Tier 1 IOS Chat Support
Apple
09.2020 - 05.2021
- Engaged customers through various channels (phone, email, chat), promptly addressing their iOS-related inquiries and resolving issues.
- Leveraged expertise in iOS features and functionalities to guide customers through troubleshooting steps, resolving common problems and ensuring satisfaction.
- Recorded customer interactions and resolutions accurately in Salesforce, the support ticketing system, for efficient tracking and reference.
Customer Sales and Service Expert
ADT Security / Arise
12.2018 - 04.2020
- Delivered exceptional sales and customer service support as a Customer Sales and Service Expert for ADT Security, actively engaging with clients through various communication channels.
- Educated clients on the operation and functionality of ADT security systems, guiding them through troubleshooting and offering valuable insights.
- Coordinated with cross-functional teams, including technical support and billing, to address inquiries, resolve complex issues, and guarantee the utmost customer satisfaction.
Education
High School Diploma -
Brittian Academy
High Point, NC10.2006
Skills
- Excellent Communication
- Adaptability
- Time Management
- Positive Attitude
- Attention to Detail
- Multitasking
- Active Listening
- Problem-Solving
- Conflict Resolution
- Teamwork
- Resilience
- Continuous Learning
Certification
CompTIA A+
Timeline
Technical Customer Service Chat Specialist
Connexus Resource Group
11.2022 - 04.2023
Tier 1 IOS Chat Support
Apple
09.2020 - 05.2021
Customer Sales and Service Expert
ADT Security / Arise
12.2018 - 04.2020
Personal Cruise Consultant
Elliott Call Center LLC / Arise
10.2018 - 11.2022
Virtual Call Center Operator
Elliott Call Center LLC
10.2018 - 11.2022
Personal Shopper
Instacart
06.2017 - 11.2022
High School Diploma -
Brittian Academy
CompTIA A+
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