Jennifer Elliott
Belleville,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Operations Manager
Power Wellness
07.2023 - Current
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with strong sense of personal responsibility.
Fitness Manager
Power Wellness
10.2014 - 07.2023
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
- Provided individualized fitness assessments, program designs and nutrition counseling services.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Implemented efficient scheduling processes for staff and clients, maximizing facility usage and revenue generation.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Ensured financial stability by managing budgets effectively, monitoring expenses closely while prioritizing necessary investments in staff development or equipment upgrades.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Applied effective time management techniques to meet tight deadlines.
- Led group training sessions focused on functional movement patterns, improving participants'' overall strength and mobility levels.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
Education
Bachelor of Science - Health Fitness Promotion And Rehabilitation
Central Michigan University
Mount Pleasant, MI05.1997
Skills
- Product Development
- Performance Evaluations
- Decision-Making
- Customer Retention
- Quality Assurance Controls
- Financial Oversight
- Customer Relations
- Customer Service
- Effective leader
- Revenue Growth
- Problem-Solving
- Data Analysis
- Budgeting and forecasting
- Customer Service Management
Timeline
Operations Manager
Power Wellness
07.2023 - Current
Fitness Manager
Power Wellness
10.2014 - 07.2023
Bachelor of Science - Health Fitness Promotion And Rehabilitation
Central Michigan University