Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jennifer Ellis

Lynnwood,WA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Store Manager

STARBUCKS COFFEE COMPANY
02.2016 - Current
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members, shift supervisors, assistant managers and managers.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements resulting in business growth and customer satisfaction.
  • Cultivated positive workplace culture resulting in employee satisfaction significantly improving turnover rate year after year.
  • Developed and communicated action plans that resulted in significant KPI growth.
  • Skillfully managed multiple priorities and tasks in fast-paced and ever-changing environments, including during challenges presented by the COVID-19 pandemic.
  • Engaged in collaborative problem-solving with management peers at district level, actively giving and receiving constructive feedback.
  • Successfully organized and led meeting around store manager approach to support peers and new leaders in their role.

Assistant Store Manager

STARBUCKS COFFEE COMPANY
09.2015 - 02.2016
  • Supervised opening and closing procedures, suggesting improvements to enhance daily operational efficiency, which subsequently led to standardization of procedures across various leadership roles.
  • Implemented merchandise and display rotations to showcase new products and promotions, resulting in effective product launches that significantly contributed to business growth and company goals.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations, leading to formulation and execution of targeted action plans.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Shift Supervisor

STARBUCKS COFFEE COMPANY
11.2008 - 09.2015
  • Managed task delegation on a daily basis, optimizing team performance and achieving operational goals.
  • Executed store opening and closing procedures meticulously, consistently ensuring accurate tills and financial records.
  • Demonstrated exceptional conflict resolution skills by promptly addressing and resolving customer complaints and issues, maintaining a high level of customer satisfaction.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.

Education

High School Diploma -

Highland High School
Palmdale, CA

Skills

  • Strong interpersonal skills
  • Problem-Solving and Decision Making
  • Leadership-Ability to Coach and Mentor
  • Time Management
  • Planning and Prioritizing
  • Communication
  • Growth Mindset
  • Multi-tasking

Accomplishments

  • Effectively duel managed multiple Starbucks locations, overseeing large teams with a focus on effective communication and efficient time management, resulting in streamlined operations and enhanced team performance and morale.
  • Successfully trained three store managers and three assistant managers,equipping them with essential leadership and operational skills.
  • Received Store Manager of the Quarter from peers for exceptional leadership and performance.
  • Successfully trained and developed multiple baristas, facilitating their advancement into shift supervisor roles within Starbucks.


Timeline

Store Manager

STARBUCKS COFFEE COMPANY
02.2016 - Current

Assistant Store Manager

STARBUCKS COFFEE COMPANY
09.2015 - 02.2016

Shift Supervisor

STARBUCKS COFFEE COMPANY
11.2008 - 09.2015

High School Diploma -

Highland High School

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