Jennifer Ellison
Mount Pleasant,SC
Summary
Hospitality professional with 15+ years as a bartender and server, specializing in customer service excellence and mixology. Track record of improving guest satisfaction through tailored service and unique cocktail offerings. Skilled in staff training and inventory management, maintaining compliance with health regulations. Strong relationship-building abilities that drive customer loyalty and repeat visits.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender/Server
The ION Club
07.2024 - Current
- Provided exceptional customer service by engaging with patrons, taking orders, and delivering drinks in a timely manner
- Demonstrated extensive knowledge of cocktail recipes, ingredients, and proper garnishes to create unique and flavorful beverages
- Maintained cleanliness of bar area, including restocking supplies, cleaning glassware, and organizing liquor bottles
Server
Long Island Cafe
08.2024 - 12.2025
- Love being a part of the team here. Meeting locals and vacationers. I love sharing knowledge of food and wine and seeing everyone walking away happy with a smile on their face.
- Effectively communicated daily specials, menu items, and beverage options to customers, resulting in increased sales
- Accurately took food and drink orders from patrons and entered them into the POS system with minimal errors
- Collaborated with kitchen staff to ensure timely delivery of meals while maintaining high quality standards
- Provided exceptional customer service by promptly greeting and seating guests, ensuring a positive dining experience
Bartender
Hotel Indigo
01.2021 - 01.2023
- Mixed and served a variety of alcoholic and non-alcoholic beverages to poolside guests, ensuring accurate measurements and adherence to recipes
- Ensured compliance with all health and safety regulations while handling food items and serving alcohol
- Created specialty cocktails based on guest preferences or themed events to enhance the overall experience
- Collaborated with kitchen staff to coordinate food orders for guests at the poolside bar
- Managed cash transactions accurately by processing payments through POS system and handling cash responsibly
- Implemented inventory control measures to monitor stock levels of alcoholic beverages, mixers, garnishes, and other bar supplies
- Developed relationships with regular customers by remembering their preferences for future visits
Server
Barsa
01.2019 - 01.2021
- Always welcome all guests with a smile on my face. Letting them know about the restaurant and menu details. Completed opening and closing checklists according to set standards. Providing high quality service.
- Developed and maintained relationships with regular customers, resulting in increased repeat business by XX%
- Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
- Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
- Leveraged knowledge of wine pairings to make recommendations that enhanced the dining experience for guests
- Demonstrated expertise in handling difficult situations with unruly patrons while maintaining professionalism
- Trained new staff members on bar techniques, customer service standards, and POS system operation
- Created specialty cocktails based on customer preferences, leading to positive feedback and increased repeat business
- Provided guidance and support to junior bartenders in crafting complex cocktails and improving mixology skills
- Managed cash handling procedures accurately, including opening/closing registers and reconciling daily transactions
Bartender
Wild Dunes Grand Pavilion Bar
01.2017 - 01.2017
- Cleaned, Stocked, and set up bar for each shift. Performed inventory before and after every shift. Answered questions about menu selections and made recommendations while increasing sales.
- Developed relationships with regular customers by remembering their preferences for future visits
- Implemented inventory control measures to monitor stock levels of alcoholic beverages, mixers, garnishes, and other bar supplies
- Ensured compliance with all health and safety regulations while handling food items and serving alcohol
- Created specialty cocktails based on guest preferences or themed events to enhance the overall experience
- Managed cash transactions accurately by processing payments through POS system and handling cash responsibly
- Demonstrated extensive knowledge of cocktail recipes, ingredients, and proper garnishes to create unique and flavorful beverages
Server/ Bartender
Fratellos Italian Restaurant
01.2015 - 01.2017
- Delivered exceptional, friendly and fast service. Assisted guests with making menu choices in an informative and helpful fashion.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Regularly checking on guests to ensure satisfaction with each food course and beverages.
- Demonstrated extensive knowledge of the bar menu, including specialty cocktails, craft beers, and wine selections
- Assisted in training new servers on menu knowledge, service standards, and POS system operation
- Consistently achieved high ratings on customer satisfaction surveys through attentive service delivery
Education
Bachelor of Arts - Photographic Imaging, Photography
The Art Institute of Charleston
Charleston, SCSkills
- Food and beverage service
- Wine and cocktail knowledge
- Customer service and support
- Event catering and banquets
- Attention to detail
- Communication skills
- Time management
- Organizational skills
- Food safety compliance
- Order fulfillment strategies
- POS system proficiency
Certification
- ServSafe
- ServSafe Alcohol Certification
- Driver's License
Timeline
Server
Long Island Cafe
08.2024 - 12.2025
Bartender/Server
The ION Club
07.2024 - Current
Bartender
Hotel Indigo
01.2021 - 01.2023
Server
Barsa
01.2019 - 01.2021
Bartender
Wild Dunes Grand Pavilion Bar
01.2017 - 01.2017
Server/ Bartender
Fratellos Italian Restaurant
01.2015 - 01.2017
Bachelor of Arts - Photographic Imaging, Photography
The Art Institute of Charleston
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