Karmak
JENNIFER ELLISOR
Murrayville,GA
Summary
Driven professional with extensive experience at Syfan Logistics, excelling in workflow optimization and customer service. Demonstrated ability to streamline processes, enhancing efficiency and accuracy by over 30%. Skilled in Microsoft Excel and project management, with a proven track record of fostering team collaboration and driving significant business growth through strategic planning and exceptional client support and organizational skills.
Overview
10
10
years of professional experience
Work History
Outside Service Administrative Assistant/Technical Support Representative
Turbo Sales and Leasing / Syfan Logistics
08.2024 - Current
- Monitored all Outside Service Calls/Emails to track vendors, schedule appointments/ follow ups to ensure service was completed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Established administrative work procedures to track staff's daily tasks within the Outside Service Department
- Volunteered to help with special projects of varying degrees of complexity to help grow the company
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to customer inquiries and provided technical assistance over phone and by Email as needed.
- Monitored system performance to identify potential issues.
Lead Service Advisor
Turbo Truck Center / Syfan Logistics
01.2020 - 08.2024
- Maintained and managed the Day to Day task and productivity of all of our Techs within our Shop.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Read and followed technical documentation to complete accurate repairs.
- Coordinated with parts department to determine availability of necessary components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Created Repair orders, tracked them, and closed once repairs were fully completed by our techs.
Order Entry Coordinator
Syfan Logistics
01.2015 - 01.2020
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Communicated with customers to address order inquiries, changes and cancellations.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Processed customer orders in line with established policies and procedures.
- Updated company tracking system with latest information.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
Customer Service Representative
Syfan Logistics
04.2014 - 01.2015
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and backed up other customer service managers.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
North Hall High School
Gainesville, GA05.2008
Skills
- Scheduling
- Appointment Scheduling
- Spreadsheet Management
- Office Administration
- Calendar Management
- Workflow Optimization
- Reception oversight
- Meeting planning
- Data Entry
- Bookkeeping
- Filing
- Document Control
- Invoice Processing
- Clerical Support
- Database Management
- Internal Communications
- Workflow Planning
- Database entry
- Critical Thinking
- Spreadsheets
- Computer Proficiency
- Internet Research
- Multi-line phone proficiency
- Staff Motivation
- Computer Skills
- Conference planning
- Professional Communication
- Deadline-oriented
- Customer Service
- Project Management
- Microsoft Excel
- New Business Development
- Spreadsheet development
Software
Decisiv
Mcleod
Microsoft Excel
Timeline
Outside Service Administrative Assistant/Technical Support Representative
Turbo Sales and Leasing / Syfan Logistics
08.2024 - Current
Lead Service Advisor
Turbo Truck Center / Syfan Logistics
01.2020 - 08.2024
Order Entry Coordinator
Syfan Logistics
01.2015 - 01.2020
Customer Service Representative
Syfan Logistics
04.2014 - 01.2015
High School Diploma -
North Hall High School
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