JENNIFER ELORREAGA
El Paso,TX
Summary
Highly Professional and organized with a solid experience in overseeing accurate and timely completion of projects, payroll processing and maintenance activities. Possess thorough understanding of payroll regulations and practices and compliance within the different states. Also possess excellent communication, multitasking skills and organizational skills. Strong organizational skills as well as the ability to handle multiple tasks simultaneously and within tight deadlines while producing quality and consistent work. Excels in identifying and resolving complex payroll issues and compliance issues quickly and efficiently. An Implementation Consultant with 8 years helping clients enhance businesses through careful introduction to UKG Pro systems. Satisfied only when customers successfully integrate new UKG Pro systems and improve operations. Provides streamlined, timely operational augmentations with minimal service interruptions.
Overview
22
22
years of professional experience
1
1
Certification
Work History
HCM Implementation Consultant
Paytech
01.2022 - 08.2024
- Conduct client start up and requirements gathering meetings for UKG clients
- Collaborated with cross-functional teams to ensure seamless integration and adoption of the UKG system for clients.
- Maintained clear documentation of project progress, ensuring transparency throughout the implementation process.
- Provide product and subject matter expertise to client
- Managed the project scope and budget
- Create and maintain requirements documentation and project plan
- Utilized functional specifications for customizations and manage the testing and acceptance of the delivered solutions
- Create data mapping from source system(s) to UKG Pro
- Validate data conversions
- Gain customer authorization on all Work Reports
- Participate in parallel cycles with the client
- Balance clients payroll and prepare turn-over documentation
Implementation Specialist II
ADP
06.2016 - 09.2021
- In this implementation position implemented pay cards for businesses of different sizes
- Held meetings with clients to gather information from them as well as to go over timelines and what type of set up was needed
- Worked closely with the clients and Sales Partners to ensure that the implementation process went seamlessly for them and helped them with any questions until their account was ready to be transitioned to the service team
- Duties included: Implemented client training and supervised software integration, when needed
- Diligently adhered to standards and regulations to maintain consistent compliance
- Exceeded client expectations by using a consultative approach to understand their needs and met all deadlines the client requested
- Reviewed files, records and other documents to obtain information and respond to requests
- Consult with users and administrators to identify business and technical requirements
- Coordinate installation of programming modules
- Monitor system performance
- Manage user access to systems through account management and password administration.
Client Service Representative
ADP
05.2008 - 05.2016
- In this position, handled setting up anything related to payroll deductions on the back end for small business clients
- Went over payroll reports with clients and researched issues for them as well if there were issues with their payroll or payroll reports
- Went over the 940,941 and w2 with clients as well and any debit questions in regards to tax amounts or amounts debited for payroll
- Did reports reconciliation for payroll and provided information on Quarterly tax filings and w2's
- Duties included: Review time sheets, work charts, wage computation, and other information and reconcile payroll discrepancies with clients
- Strengthened teams performance by training and mentoring new hires
- Improved the clients understanding with payroll aspects (940, 941's, W-2's) by educating them on the different reports and payroll processing
- Quickly identified and corrected payroll errors
- Process and issue statements of earnings and deductions on payroll reports for clients
- Go over balance period-end reports, and reconcile issued payrolls with clients when needed
- Issue and record adjustments to pay related to previous errors by processing a corrected payroll for a client if needed
- Keep informed about changes in tax and deduction laws that apply to the payroll process
- Demonstrated an expertise while serving as a Team Verifier responsible for overseeing accuracy of teams payroll set ups and operations.
Teledata Representative
ADP
07.2007 - 05.2008
- Was in this position till mid 2008 and then I transitioned to another position within the company
- In this position I processed payroll for small businesses by entering in time reported for employees as well as verifying information before submitting the payroll for them
- Duties included the following: Process payrolls for companies with 50 employees or less in the northern and southern California region
- Also corrected any errors that are on the payroll, if necessary, reschedule current processing date or future processing date if required
- Also answered basic questions about the payroll and set up payment checks for clients (basic taxes, employee information, delivery information); check delivery status for clients, pull up invoices and cash requirements for clients as well
- Review time sheet totals with the client before submitting the payroll
- Processed payroll within a timely fashion without error for small businesses and companies with 50 employees or less
- Leveraged knowledge in payroll administration to answer any questions and inquiries
- Keep informed about changes in tax and deduction laws that apply to the payroll process.
Customer Service Representative
Affina
02.2006 - 03.2007
- Provided customer service and support to clients that needed to order household products such as air filters and air purifiers
- Also provided email support as well to customers who would email with inquiries.
Technical Support Specialist
ACS
02.2005 - 01.2006
- Provided technical support to customers who were having issues with their cell phone
- Included researching issues and ordering replacement cell phones if necessary
- Answer user inquiries regarding cell phone operation and to resolve problems.
411 Operator
GC Services
06.2002 - 02.2005
- Provided directory assistance to individuals for either business listings or personal listings.
Education
Associates Degree - Business Administration with Concentration in HR Management
Southern New Hampshire University
Manchester, New Hampshire05.2011
Some College (No Degree) - Microsoft Office
El Paso Community College
El Paso, TXSkills
- Mentoring New Hires
- Payroll Processing
- Project Management
- Implementation Experience
- Configuration and management
- Project scope assessment
- Client training
- Issue Resolution
- System Testing
- Excel
- Organizational Skills
- Team Collaboration
- Multitasking Abilities
- System and Network Security
Certification
- Certified for UKG implementation 2022
- FPC Certification in October 2014
- Payroll & Tax Fundamentals in May 2014
- Pay Train in 2008
Timeline
HCM Implementation Consultant
Paytech
01.2022 - 08.2024
Implementation Specialist II
ADP
06.2016 - 09.2021
Client Service Representative
ADP
05.2008 - 05.2016
Teledata Representative
ADP
07.2007 - 05.2008
Customer Service Representative
Affina
02.2006 - 03.2007
Technical Support Specialist
ACS
02.2005 - 01.2006
411 Operator
GC Services
06.2002 - 02.2005
Associates Degree - Business Administration with Concentration in HR Management
Southern New Hampshire University
Some College (No Degree) - Microsoft Office
El Paso Community College
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