Jennifer Emerson
Janesville,WI
Summary
Results-driven professional with proven expertise in customer service, team leadership, and problem solving. Skilled in training and developing staff to enhance operational efficiency and drive sales.
Overview
23
23
years of professional experience
Work History
Store Manager
Adli
Beloit, WI
04.2024 - Current
- Oversaw daily store operations, ensuring compliance with company policies and cash handling procedures.
- Managed staff scheduling to maintain optimal workforce levels for efficiency.
- Trained new employees on sales techniques and customer service standards, enhancing team performance.
- Coordinated inventory management and stock replenishment processes to minimize loss.
- Implemented visual merchandising strategies to improve product displays and increase sales.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Conducted regular staff meetings to communicate goals, updates, and enhance teamwork.
- Performed daily inventory tracking and physical counts to ensure accuracy.
Retail Store Manager
Cracker Barrel
Janesville, WI
03.2013 - 03.2024
- Trained and developed team members in sales techniques and product knowledge.
- Implemented visual merchandising strategies to enhance product displays and attract customers.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Collaborated with corporate teams on promotions and marketing initiatives to drive traffic.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Branch Manager
Enterprise Rent-A-Car
Janesville, Wisconsin
01.2003 - 03.2013
- Trained and mentored staff on rental procedures and customer interactions.
- Oversaw inventory management, including vehicle fleet maintenance and availability.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Conducted regular performance evaluations for staff development and improvement.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Education
BBA - Business Management
UW-Whitewater
Whitewater, WI01-2003
Skills
- Customer service
- Team leadership
- Problem solving
- Relationship management
Timeline
Store Manager
Adli
04.2024 - Current
Retail Store Manager
Cracker Barrel
03.2013 - 03.2024
Branch Manager
Enterprise Rent-A-Car
01.2003 - 03.2013
BBA - Business Management
UW-Whitewater