Overview
Work History
Education
Skills
Work Preference
Timeline
Generic

Jennifer Englehardt

Riverview,FL

Overview

16
16
years of professional experience

Work History

Credit/AR/Risk Operations Manager

Lead Staffing, LLC
Tampa, FL
01.2022 - 10.2023
  • Managed, oversaw and implemented all credit and collections operations
  • Hired, trained and mentored new associates
  • Prepared and analyzed various weekly and monthly reports for the COO and President
  • Set payment collection goals and managed the team to weekly, monthly and quarterly
  • KPIs
  • Created and implemented strategies to improve the collection of outstanding credit/debt
  • Worked directly with the COO and Controller to review cash receipts, cash application write offs, adjustments and commission impacts
  • Contract review to ensure compliance to Net terms, billing and collection requirements and any additional audit review
  • Ensured timely resolution of escalations and negotiating payment plans as needed
  • Demonstrable experience in reviewing and analyzing business issues and providing solutions to reduce potential risk
  • Responsible for the review and approval of all new customers including credit checks, setting credit limits and terms, contract review and negotiation, OCIP/CCIP registrations and any additional registration requirements
  • Reviewed and submitted all Notice’s to Owners for lien rights based on each state’s specific requirements
  • Worked directly with legal counsel on breach of contract resolution, executing liens rights and ensuring compliance with state laws

Regional Operations Manager

Kforce, Inc
01.2017 - 01.2022
  • Managed and oversaw all billing and collections operations for teams up to 20+ associates
  • Hired, trained and mentored new associates
  • Prepared and analyzed various monthly, quarterly, and annual reports for operations utilizing PeopleSoft, Excel, Power BI, etc
  • Ensured the accurate and timely invoicing of clients
  • Set payment collection goals and managing the team to weekly, monthly and quarterly
  • KPIs
  • Created and implemented strategies to improve the collection of outstanding credit/debt
  • Contract review to ensure compliance to Net terms, billing and collection requirements and any additional audit review
  • Ensured timely resolution of escalations and negotiating payment plans as needed
  • Prepared and ran all monthly market calls, working directly with SVP’s, directors and
  • Regional Presidents
  • Demonstrable experience in reviewing and analyzing business issues and providing solutions that align to broader business needs
  • Worked effectively in a fast-paced, high stress environment overseeing the management of a $50 Million Portfolio with 2000+ clients

Field Operations Supervisor

Southeast
01.2014 - 01.2017
  • Managed, mentored and trained a team or 7 Field Operations Associates
  • Performed Weekly 1:1 meetings with direct reports to provide individual training, career discussion/satisfaction and mentorship areas
  • Managed and oversaw the day to day operations for Tampa, Atlanta and Orlando offices
  • Worked closely with Senior Level Managers from Regional President to Market Manager to assist with any requests or special projects
  • Ensured Core ETFs are completely timely and accurately
  • Facilitated core leaves of absence and Workers Compensation claims with appropriate corporate department
  • Created and maintained headcount and starts/ends reporting for leaders
  • Performed monthly compliance audits of Field Operations Associates to ensure they are following operational processes and identify any bandwidth concerns or training areas to ensure full process compliance
  • Worked closely with back office partners for timely issue resolution
  • Assisted with Internal and External Audits with regard to client requirements
  • Performed research and resolution of Rev/GP assignment issue
  • Reviewed contracts and work with Contracts Management
  • Lead the development and implementation of operations initiatives

Service Coordinator III

01.2012 - 01.2014
  • Served as the point of operations contact for consultants
  • Trained and served as a mentor for the Service Coordinator II’s
  • Participated and contributed in high level complicated special projects
  • Strengthened the client relationship with Kforce through issue resolution and the ability to meet onsite with clients as necessary
  • Completed established manual and system generated reporting requirements as assigned
  • Validated consultant placement information from sales and delivery to create placements
  • Coordinated background checks, drug screens and other pre-employment related requirements
  • Act as first level of escalation for billing or time entry issues

Recruiter

National Recruiting Center
01.2008 - 01.2012
  • Analyzed client requirements against candidate qualifications and submitted candidates to be reviewed by Sr
  • National Delivery Specialist or National Delivery Market Manager, for quality review, VMS client representatives and/or Kforce internally
  • Establish initial contact with prospective candidates and conduct preliminary interviews as required
  • Conducted resume review and assessment based upon SLOMA (Skills, Location
  • Opportunity, Money, and Availability) criteria to determine candidate suitability/viability
  • Segmented, organized, and prioritized candidates according to the degree of alignment with position requirements
  • Packaged candidates in accordance with corporate standards and focus on the pipelining of candidates to senior/field recruiters
  • Submitted the prospects credentials for re-formatting to a corporate standard or to the respective client and/or field representative and obtain feedback/confirmation of prospects candidacy.

Education

Bachelor of Arts (B.A - Psychology

University of South Florida
May 2005

Skills

  • Technical Skills:
  • MS Office Suite, MS OneNote, MS Teams, Peoplesoft, PowerBI, SAP, ADP, Avionte
  • Dunn & Bradstreet
  • Experience with multiple internal and external vendor management and invoicing
  • Systems (ie Beeline, Fieldglass, Ariba, Workday etc)
  • Credit Validations
  • Customer Relations
  • Customer Accounts Management
  • Risk Management Processes
  • Accounts Payable and Accounts Receivable
  • Improvement Plans
  • Customer Billing
  • Standard Operating Procedure
  • Business Operations
  • Recordkeeping Requirements
  • Account Reconciliation
  • Departmental Operations Management
  • Financial Documentation
  • Customer Proposals
  • Compliance Assessments
  • Interpersonal Skills
  • Transactions Oversight
  • Payment Plans
  • Key Performance Indicators (KPI)
  • Delinquency Monitoring
  • Financial Data Analyzation
  • Account Collections
  • Credit Application Review
  • Customer Inquiries
  • Past Due Account Management
  • Client Satisfaction
  • Collection Processes
  • Providing Feedback
  • Serve Customers
  • Resolve Complaints
  • Account Reporting
  • Data Consolidation
  • Credits Understanding
  • Strategic Risk Management
  • Outbound Calls
  • Client Support
  • Performance Strategies
  • Operational Efficiency
  • Report Findings
  • Customer Evaluation

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteHybridOn-Site

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveWork from home optionHealthcare benefits401k matchPaid time off

Timeline

Credit/AR/Risk Operations Manager

Lead Staffing, LLC
01.2022 - 10.2023

Regional Operations Manager

Kforce, Inc
01.2017 - 01.2022

Field Operations Supervisor

Southeast
01.2014 - 01.2017

Service Coordinator III

01.2012 - 01.2014

Recruiter

National Recruiting Center
01.2008 - 01.2012

Bachelor of Arts (B.A - Psychology

University of South Florida

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Jennifer Englehardt