Jennifer Enriquez
305 Short Springs Rd,TN
Summary
Attentive retail professional brings 31 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of retail sales and customer service. People- and service-oriented leader with positive attitude and remarkable work ethic.
Overview
32
32
years of professional experience
Work History
4th Key Carrier- Management
Stater Brothers Markets
04.1993 - 10.2024
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Researched issues to obtain appropriate answers to customer inquiries.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Managed store personnel by delegating tasks and supervising daily operations.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
Education
Bachelor of Science - Child Development Adolescent Studies
California State University Fullerton
Fullerton, CA05-2003
Associate of Arts -
Fullerton College
Fullerton, CA05-2000
High School Diploma -
Esperanza High School
Anaheim, CA06-1995
Skills
- Store operations
- Store maintenance
- Delegation of staff
- Training and mentoring
- Cash handling accuracy
- Customer service
- Product ordering
- Loss prevention
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Attention to detail
Timeline
4th Key Carrier- Management
Stater Brothers Markets
04.1993 - 10.2024
Bachelor of Science - Child Development Adolescent Studies
California State University Fullerton
Associate of Arts -
Fullerton College
High School Diploma -
Esperanza High School
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