Jennifer Ensminger

Work History

Riverside Payments

Dallas, TX

01.2020 - Current

Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
Directing cross-functional projects amongst divisions to accomplish company objectives for bottom-line revenues, based on production and compliance reports.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Increased company profits through performance optimization strategies and efficiency improvements.
Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
Monitored office workflow and administrative processes to keep operations running smoothly.
Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Mentored and coached team members to foster productive and engaging work environment.
Developed systems and procedures to improve operational quality and team efficiency.

B&L Holdings

Vancouver, WA

04.2014 - 12.2019

Maintained relationships with material vendors to lower costs and diversify capabilities.
Updated operational methods and oversaw accounting procedures for improved efficiency.
Developed and initiated projects, managed costs and monitored performance.
Met project deadlines without sacrificing build quality or workplace safety.
Maintained clear communication with precise technical writing to document and inform critical processes.
Facilitated communication between internal personnel, contractors and vendors for project cohesion.
Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Maintained compliance with regulatory parameters in complex projects with overlapping policies.

Alpine Payments

01.2006 - 12.2014

Oversaw day-to-day production activities in accordance with business objectives.
Defined, implemented and revised operational policies and guidelines.
Monitored and coordinated workflows to optimize resources.
Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
Set team and individual KPIs and provided regular, actionable feedback.
Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Documented processes and drafted SOPs to comply with regulations and company policies.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Achieved team goals through formalized training plans, coaching and performance management.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.