Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Ensor

Darlington,MD

Summary

Accomplished professional bringing advanced conflict management and critical thinking skills developed over many years of experience in related roles. Empowering and receptive leader with aptitude for building team morale and overseeing task and schedule coordination to optimize team strengths.

Overview

20
20
years of professional experience

Work History

Building Management

Harford County Government
11.2016 - Current
  • Report building issues to building management to reduce safety concerns.
  • Consult with building management about performance optimization strategies.
  • Serve as primary contact for building management and facility vendors.
  • Enhance guest satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborate with various departments for successful execution of special events and projects.
  • Develop strong relationships with local organizations and businesses to secure sponsorship and resources for programs.
  • Increase community engagement through effective marketing of recreational events and activities.
  • Increase team productivity by helping implement a streamlines process and effective communication.


Property Manager

Re/max American Dream
01.2011 - 10.2016
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Coordinated with legal counsel to resolve tenant disputes.

Settlement Officer

Cornerstone Title And Escrow LLC
06.2004 - 01.2012
  • Enhanced client satisfaction by efficiently managing settlement transactions and addressing concerns promptly.
  • Streamlined the settlement process for quicker turnaround times, improving overall efficiency.
  • Collaborated with legal teams to ensure accuracy and compliance in all documentation related to settlements.
  • Reduced errors in settlement documents by implementing a thorough review process before final submission.
  • Managed high-volume caseloads, prioritizing tasks to meet tight deadlines and maintaining attention to detail.
  • Maintained strong relationships with clients, fostering trust and credibility as their Settlement Officer.
  • Worked closely with escrow agents and lenders to coordinate timely disbursements of funds for successful closings.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
  • Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
  • Collaborated with real estate agents and lenders to expedite closing times on property sales.
  • Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
  • Implemented efficient workflow procedures which resulted in faster completion of escrow transactions.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
  • Followed-up on status of releases, policies, and return of recorded documents.
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.

Education

Bachelor of Arts -

Fortis Institute
Towson, MD
08.2000

High School Diploma -

Edgewood Sr High
Edgewood, MD
06.1995

Skills

  • Relationship building and management
  • Data Management
  • Management Team Building
  • Business growth and retention
  • Employee Development
  • Cost control and analysis
  • Human resources administration

Timeline

Building Management

Harford County Government
11.2016 - Current

Property Manager

Re/max American Dream
01.2011 - 10.2016

Settlement Officer

Cornerstone Title And Escrow LLC
06.2004 - 01.2012

Bachelor of Arts -

Fortis Institute

High School Diploma -

Edgewood Sr High

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Jennifer Ensor