Jennifer Ephraim
Detroit,MI
Summary
Relationship-driven program and operations leader with a strong track record of solving complex problems, building trust across teams, and improving how people work together. Known for clear communication, approachability, and the ability to translate messy challenges into practical, people-first solutions. Experienced in leading programs, partnering cross-functionally, and driving efficiency while maintaining strong stakeholder relationships. Brings a calm, collaborative presence to fast-moving environments, and thrives in roles that blend strategy, execution, and connection.
Overview
7
7
years of professional experience
Work History
Supplier Compliance Program Manager
Populus Group
Detroit, MI
09.2025 - Current
- Led end-to-end supplier programs, overseeing onboarding, ongoing review, and issue resolution across a diverse supplier portfolio
- Serve as the primary escalation point for complex supplier issues, conducting root-cause analysis and driving corrective action plans to resolution
- Manage supplier reviews and assessments, identifying gaps and coordinating remediation with internal teams and external partners
- Partner cross-functionally with Legal, Procurement, Risk, and Operations to interpret requirements and apply them in practical, scalable processes
- Develop and maintain workflows and documentation to support consistent execution and accountability at scale
- Provide coaching and direction to internal teams and external partners to ensure clear expectations and effective execution
- Translate ambiguous or conflicting requirements into clear, actionable guidance that supports business needs
Supplier Care Specialist Tier III
Populus Group
Detroit, MI
03.2024 - 11.2025
- Built meaningful relationships to provide a positive working experience with Populus Group for independent contractors and secondary suppliers after onboarding is completed
- Coordinated data entry and maintenance for onboards in various software tools.
- Communicated with onboarded contractors as needed in regard to their active assignments and help find solutions to contractor inquiries including but not limited to invoicing, termination/off-boarding, change orders/contract changes, and audits
- Partnered with the onboarding and Vendor Billing Services team to execute change orders, contract changes, extensions, and off-boarding for contractors.
- Collaborated on ad hoc projects
Compliance Specialist
Populus Group
Detroit, MI
05.2022 - 04.2024
- Provided customer support to over 450 independent contractors and secondary suppliers
- Communicated timely updates to program office partners/customers, independent contractors and secondary suppliers
- Worked alongside associates to send, track, and follow up on on-boarding, off-boarding, and extension tasks.
- Reviewed and evaluated the status of onboards to determine proper classification (recommendations for independent contractors, secondary suppliers, or determining W2 status using mitigating factors)
- Assisted independent contractors or secondary suppliers with completing all on-boarding tasks and paperwork, followed up as necessary
- Stayed up to date on guidelines and laws tied to independent contractor recommendations
Compliance Specialist
Blue Cross Blue Shield of Michigan
Detroit, MI
05.2021 - 06.2022
- Responsible for monitoring and documenting compliance activities of over 800 workforce members
- Investigated suspected data breaches and helped oversee the privacy / data protection compliance response.
- Developed and administered employee training on compliance policies, practices, and reporting systems
- Managed regulatory compliance procedures across organizational structures.
- Worked diligently to identify, investigate, and report compliance issues, irregularities, and violations across business areas in a timely manner
Client Services Manager
Centria Healthcare
Farmington Hills, MI
01.2020 - 07.2020
- Managed a caseload of 55 clients and families with various degrees of need on the autism spectrum to obtain optimal outcomes
- Successfully brought in $19k of annual revenue of new case referrals through dedicated relationship building and relentless monitoring in an 8 week time span
- Developed field staff direct reports for a team of 120 behavior techs in customer service and problem solving techniques
- Sustained a case load ratio of 98% actively staffed cases to ensure continuity of care for patients and their families.
Program Coordinator
Allegis Global Solutions
Troy, MI
08.2018 - 12.2019
- Responsible for payroll intervention for a field staff of over 300 contractors representing $11+ million worth of billing annually
- Assisted a group of over 100 industry leaders in customer support and service of field staff employees.
- Managed the Client/Allegis Global Solutions SharePoint environment by partnering with IT Team to provide support and to plan for future growth and development
- Expert in maintaining payroll and bill operations from agency to contract level for over 40 major suppliers
Education
Bachelor of Arts - Elementary Education
Michigan State University
East Lansing, MI12.2016
Skills
- Policy development
- Risk management
- Data protection
- Client relationship management
- Operational efficiency
- Cross-functional collaboration
- Problem solving
- Training development
Affiliations
Volunteer, Belle Isle Conservancy - Detroit, MI (2025-Present)
Timeline
Supplier Compliance Program Manager
Populus Group
09.2025 - Current
Supplier Care Specialist Tier III
Populus Group
03.2024 - 11.2025
Compliance Specialist
Populus Group
05.2022 - 04.2024
Compliance Specialist
Blue Cross Blue Shield of Michigan
05.2021 - 06.2022
Client Services Manager
Centria Healthcare
01.2020 - 07.2020
Program Coordinator
Allegis Global Solutions
08.2018 - 12.2019
Bachelor of Arts - Elementary Education
Michigan State University