Jennifer Erickson
Robbinsdale,MN
Summary
Energetic and goal-driven store manager with a proven ability to build strong customer relationships, resulting in repeat business and consistently exceeding store sales goals. Skilled in recruiting and building high-performing teams, as well as delivering exceptional customer service. Dynamic professional with extensive experience in managing and leading HR initiatives to drive organizational success. Known for developing creative solutions that reduce costs, increase operational efficiency, and improve employee engagement. Highly adept at cultivating relationships with customers and teams, while implementing best practices to ensure compliance. Expertise lies in strategic HR planning, talent acquisition, employee relations, and compensation and benefits.
Overview
12
12
years of professional experience
Work History
REGIONAL DIRECTOR OF HUMAN RESOURCES
Nothing But Hemp
08.2022 - Current
- Counseled managers on how to handle difficult personnel situations within their teams
- Created policies and procedures that adhered to all legal requirements while maintaining a positive work environment
- Identified potential areas of risk related to human resource activities in the region
- Reviewed job descriptions regularly to ensure accuracy based on current roles within the organization
- Monitored training needs for employees in the region and developed appropriate learning opportunities to meet those needs
- Developed metrics to track progress toward meeting strategic HR objectives
- Ensured compliance with safety standards by providing oversight of workplace safety initiatives
- Worked closely with senior leadership on succession planning initiatives across multiple levels of the organization
- Managed employee relations issues such as conflict resolution, team-building activities, and morale-boosting initiatives
- Coordinated employee benefits programs such as health insurance, retirement savings plans, vacation time, and other perks
- Maintained up-to-date knowledge of applicable laws, regulations, and industry best practices related to human resources management
- Provided guidance on performance management processes including goal setting, feedback sessions, and disciplinary action when necessary
- Developed and implemented regional HR strategies to support organizational goals, objectives, and workforce plans
- Led recruitment activities including job postings, interviewing candidates, and extending offers of employment
- Collaborated with various departments throughout the organization to ensure effective communication between teams in different locations
- Conducted investigations into employee complaints and grievances, ensuring compliance with federal and state employment laws
- Partnered with external vendors on payroll processing services as well as other outsourced HR functions
- Evaluated existing HR systems for efficiency and effectiveness, making recommendations for improvement when needed
- Facilitated organizational change efforts through effective communication of new policies or procedures.
RETAIL SALES MANAGER
Ulta Beauty
12.2021 - 07.2022
- Championing and modeling the Ulta Beauty mission, vision and exceeding sales, profitability and operational goals
- Planning/executing in-store events
- Enhancing the Ulta Beauty brand through guest experiences, promoting the Ulta Beauty loyalty and guest service programs
- Reviewing/interpreting financial and operational reporting, including store visit and audit results
- Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs and resources
- Attracting, hiring, training, coaching, developing and retaining a diverse team of top talent
- Enhancing associate engagement by building a high-performance environment that inspires and encourages
- Establishing strong brand partner relationships that are mutually beneficial in achieving sales and service goals
- Promoting service excellence to leadership by sharing best-practices, establishing priorities and providing support
- Ensuring adherence to all Ulta Beauty policies, procedures and standards
- Performing associate scheduling
- Prioritizing tasks and managing store workload
- Protecting company assets and minimizing loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention
- Supporting continuous improvement by implementing company programs.
SALES ASSOCIATE
Helzberg Diamonds
12.2020 - 12.2021
- Responsible for consistently achieving individual sales goals to support the store's sales and profit objectives, while providing superior customer service
- Key responsibilities include: Ability to generate sales to exceed personal sales goals
- Provide features and benefits of extended warranties to increase sales
- Create business through various methods of clienteling
- Provide a compelling sales presentation based on our sales training
- Ability to work as a team in a sales presentation to overcome customers objections and close additional sales
- Demonstrate outstanding customer service to each and every Helzberg Diamonds' guest
- Participate in all areas of store's operation including merchandising, displays, and maintenance.
MORTGAGE CONSULTANT
Wells Fargo Home
02.2021 - 10.2021
- NMLS SAFE ID 2124207, Minneapolis Minnesota
- Solicit residential mortgages from various sources produce high-quality, compliant loans and provide excellent customer service
- Responsible for the offering of loans, negotiating of terms, and taking an application for a dwelling-secured transaction
- Analyze best mortgage loans based on client's need in order to ensure compliance and maximum customer satisfaction
- Present recommendations for producing loans and exercise some independent judgment while developing understanding of functional area, policies, procedures, compliance requirements, and generating loans.
STORE MANAGER
MAURICES
10.2019 - 04.2020
- Leading and Inspiring a team focused on customer obsession and driving and achieving results
- Leading talent selection, associate development, and retention
- Managing the business through visual presentation and sound operational practices
- Generating sales and profits and managing expenses
- Driving new ideas, sharing information with others, and creating solutions to problems.
STORE MANAGER
Signet Jewelers, Piercing Pagoda
02.2017 - 10.2019
- Service customers and promote sales -Achieving and exceeding sales goals
- Maintain professional knowledge by monitoring trends in the retail environment and geographic area Interviewing, recruiting, hiring, and training employees
- Control store operating expenses within budget allowances
- Human Resource duties such as recruiting, hiring, on-boarding, training, terminations, payroll, performance improvement plans, and performance reviews
- Planning, assigning, and directing work
- Appraising performance, rewarding, and disciplining employees as needed
- Address any complaints and resolve problems
- Conduct periodic merchandise and paperwork audits
- Loss prevention
- Investigations
- Maintain placement and display of merchandise, signage, and store material ensuring that it is displayed to visual standards and promotional plan
- Communicate effectively in one one-on-one conversations or before groups of customers or employees, and overcoming objections
- Knowledge of operating POS terminals and scanners, using basic software, with the ability to learn new company specific systems
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Built loyal customer base by delivering excellent service and stocking in-demand products
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Restocked inventory upon shipment arrival and checked merchandise into [Software] system to maintain accurate records
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Hired, trained, evaluated performance and enforced disciplinary actions for up to 10 associates
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals
- Trained employees on store security, monetary procedures and customer service expectations.
ASSISTANT SALES MANAGER
Famous Footwear
06.2012 - 08.2017
- Management of the sales floor dealing with customers while managing employees
- Assisting Store Manager in operations
- Loss prevention external and internal
- Schedules for up to 15 employees
- Recruiting and training employees.
Education
General Education Diploma -
Anoka Technical College
ASSOCIATE OF APPLIED SCIENCE IN HUMAN RESOURCES AND ORGANIZATIONAL LEADERSHIP - Human Resources
Rasmussen University
Bloomington, MN07.2022
Skills
- Employee Relations
- Investigations
- HR Systems
- Training Development
- Payroll Coordination
- Equal Opportunities
- Facilitation
- Human Resources Services
- HR Support
- Employee Appraisals
- Leadership Training
- Industry Best Practices
- Business Legal Compliance
Awards
Incentive trip to Punta Cana
Timeline
REGIONAL DIRECTOR OF HUMAN RESOURCES
Nothing But Hemp
08.2022 - Current
RETAIL SALES MANAGER
Ulta Beauty
12.2021 - 07.2022
MORTGAGE CONSULTANT
Wells Fargo Home
02.2021 - 10.2021
SALES ASSOCIATE
Helzberg Diamonds
12.2020 - 12.2021
STORE MANAGER
MAURICES
10.2019 - 04.2020
STORE MANAGER
Signet Jewelers, Piercing Pagoda
02.2017 - 10.2019
ASSISTANT SALES MANAGER
Famous Footwear
06.2012 - 08.2017
General Education Diploma -
Anoka Technical College
ASSOCIATE OF APPLIED SCIENCE IN HUMAN RESOURCES AND ORGANIZATIONAL LEADERSHIP - Human Resources
Rasmussen University
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