Jennifer Erickson
Fillmore,Utah
Summary
Dynamic leader with proven expertise in customer service and inventory management, honed at Terrible Herbst Convenience Store. Excelled in building strong teams through effective training and mentoring, significantly enhancing customer satisfaction. Skilled in fostering positive relationships, demonstrating exceptional problem-solving abilities, and driving team performance.
Overview
9
9
years of professional experience
Work History
Store Manager
Terrible Herbst Convenience Store
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Cashier
Vittesh Inc
06.2020 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Front Desk Receptionist
Comfort Inn & Suites
06.2016 - 05.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Diploma - General Studies
Weber Basin High School
Ogden, UTDid Not Graduate - Criminal Justice
Southern Utah University
Cedar City, UTSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Goals and performance
- Team motivation
- Relationship building and management
Timeline
Store Manager
Terrible Herbst Convenience Store
10.2023 - Current
Cashier
Vittesh Inc
06.2020 - 10.2023
Front Desk Receptionist
Comfort Inn & Suites
06.2016 - 05.2020
Diploma - General Studies
Weber Basin High School
Did Not Graduate - Criminal Justice
Southern Utah University
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