Summary
Overview
Work History
Education
Skills
Communication Skills
Leadership Experience
References
Certification
Timeline
Generic

JENNIFER ERICKSON

Saint Petersburg,FL

Summary

Dedicated professional with a proactive approach and quick learning ability. Demonstrates a strong work ethic and effective communication skills. Proven expertise in delivering high standards of customer service.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Volunteer Coordinator

Visiting Nurse Association
Manasquan, NJ
01.2016 - 01.2020
  • Managed over 125 volunteers.
  • Cultivated community relationships to enhance opportunities for individuals with special needs, senior citizens, and students.

Executive Secretary

Monmouth Medical Center
Long Branch, NJ
01.2005 - 01.2011
  • Assisted Director with budgeting, scheduling, inventory management, compliance, and risk assessment.

Field Claims Specialist

State Farm Insurance Companies
Wall, NJ
01.1994 - 01.2005
  • Managed all aspects of homeowner claims, including complex large loss and catastrophe claims.
    Cross-trained in liability and workers' compensation claims to enhance overall support.
  • Resolved claims independently in both call-center and field environments.
  • Streamlined workflows and coordinated with pertinent departments for successful implementation.

Education

Bachelor's Degree - Psychology with Honors

Rutgers University
New Brunswick, NJ
01.2005

Skills

  • Organized
  • Xactimate proficiency
  • Conflict resolution
  • Verbal and written communication
  • Detail-oriented
  • Community engagement
  • Paperwork processing

Communication Skills

Excellent mediation and deescalation skills. Offer clear verbal and written communications. Ability to adapt communication style when needed.

Leadership Experience

Served as representative in several committees. Mentored new hires. Initiated company involvement in community programs. Selected to participate on peer review team.

References

Available upon request

Certification

  • Associate in Claims (AIC) Designation

Timeline

Volunteer Coordinator

Visiting Nurse Association
01.2016 - 01.2020

Executive Secretary

Monmouth Medical Center
01.2005 - 01.2011

Field Claims Specialist

State Farm Insurance Companies
01.1994 - 01.2005

Bachelor's Degree - Psychology with Honors

Rutgers University

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