Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jennifer E Ride

Nashville,TN

Summary

Knowledgeable Director of Practice Solutions with robust background in directing quality initiatives. Skilled in developing and implementing quality management systems that enhance operational efficiency and product excellence. Demonstrated ability in leading cross-functional teams and driving continuous improvement processes. Quality management professional with robust background in driving process improvements and ensuring compliance with industry standards. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in quality assurance, risk management, and operational efficiency. Known for reliability, leadership, and strategic vision.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Director of Quality/Practice Solutions

QSource
03.2005 - Current
  • Participate as part of the management team and ensures the organization's short term and long-term goals are achieved.
  • Sought, awarded, and completed twenty separate federal, state, academic, pharmaceutical, and private contracts.
  • Supervise a team of up twenty-three individuals responsible for assisting healthcare providers navigate complex changes in patient care delivery including electronic health record implementations, population health, chronic care management, value-based payment initiatives, clinical quality reporting, health information exchange, efficient use of health information technology, and privacy and security compliance.
  • Establish clear performance metrics, monitoring progress to ensure continuous improvement in project deliverables and contractor satisfaction achieving a 96% satisfaction rate.
  • Build strong partnerships with key stakeholders, enabling increased collaboration on problem-solving efforts and overall process improvements.
  • Apply coaching techniques and tools to support managers and team members in improving performance.
  • Apply knowledge, data, information and workflow to develop evidence-based models for improvement in population health.

Training and Support Manager

Strategic Business Systems
09.2002 - 06.2004
  • Managed daily operations in to ensure smooth functioning of the support department. Managed and triaged support calls for more than 200 clients.
  • Led a diverse team of programmers, implementation, and sales professionals in successfully completing complex electronic health record implementations on time and within budget constraints.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Vice President

Integrisystems
05.2001 - 09.2002
  • Principal Consultant responsible for sales, electronic health record implementation, training, and support for both large and small organizations including multi-specialty, Pediatric, Internal Medicine, and Family Practice medical groups.

Business Analyst

Baptist Health Systems
09.1998 - 05.2001
    • Provided training, implementation and analytic support for all medical billing software systems used by the Baptist network of physician practices in Tennessee, Mississippi, and Arkansas.
    • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
    • Interacted with internal customers to understand business needs and translate into requirements and project scope.
    • Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.

Manager, Training /Development

Health First Medical Group
08.1990 - 09.1998
  • Enhanced employee performance by developing and implementing comprehensive training programs including client /customer service, management, electronic health record, compliance, and continuing medical education.
  • Member of the Human Resources management team responsible for all aspects of training and development including a yearlong EPIC eledtronic health record implementation.
  • Conducted orientation sessions and organized on-the-job training for new hires every other week for eight years.

Education

Masters Health Informatics Information Management - Informatics

University of Tennessee
Memphis
05.2010

BBA - Marketing

University of Memphis
Memphis
08.1985

Skills

  • Operational leadership
  • Effective communication
  • Stakeholder relationship management
  • Strategic leadership
  • Long-term team collaboration and training
  • Collaboration for business development
  • Quality assurance techniques
  • Corrective and preventive actions
  • Operational excellence
  • Documentation control

Accomplishments

  • Supported multiple state, federal, academic, and commercial contracts simultaneously.
  • Collaborated and supervised a team of 25
  • Achieved 100% compliance by completing contract deliverables with accuracy and efficiency.
  • Maintained an excellent contractor satisfaction rating.
  • Successfully supported over 2,000 physician offices with quality improvement, patient centered care and payment reform.

Certification

  • Certified Professional Healthcare Quality (CPHQ) - National Association of Healthcare Quality, 2022 to present
  • Certified Professional Health Information Management Systems (CPHIMS) - Health Information Management Systems Society (HIMSS), 2005 to 2022

Timeline

Director of Quality/Practice Solutions

QSource
03.2005 - Current

Training and Support Manager

Strategic Business Systems
09.2002 - 06.2004

Vice President

Integrisystems
05.2001 - 09.2002

Business Analyst

Baptist Health Systems
09.1998 - 05.2001

Manager, Training /Development

Health First Medical Group
08.1990 - 09.1998

Masters Health Informatics Information Management - Informatics

University of Tennessee

BBA - Marketing

University of Memphis

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