Jennifer Erler
Bluffton,SC
Summary
Dynamic insurance professional with extensive experience at HUB International Insurance, excelling in client account management and tailored coverage solutions. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Proven ability to analyze needs and deliver exceptional service, ensuring compliance and retention in a fast-paced environment.
Overview
2026
2026
years of professional experience
Work History
Sr. Personal Lines Account Manager
HUB International Insurance
- Managed client accounts, ensuring comprehensive coverage and compliance with insurance policies.
- Developed strong relationships with clients, enhancing customer satisfaction and retention rates.
- Processed policy renewals efficiently, minimizing gaps in coverage for clients.
- Analyzed client needs to recommend appropriate insurance solutions tailored to individual circumstances.
Event Manager
Westin Hotel Hilton Head Island
- Coordinated logistics for events, ensuring seamless execution and guest satisfaction.
- Collaborated with vendors to secure services and manage event timelines effectively.
- Developed event proposals, aligning client needs with hotel offerings and capabilities.
- Managed on-site operations, troubleshooting issues to maintain high service standards.
Personal Lines Account Manager
HUB International Insurance
05.2020 - 06.2025
- Managed personal lines insurance accounts, ensuring comprehensive client support and service delivery.
- Developed customized coverage solutions to meet clients' specific needs and preferences.
- Worked with underwriters to evaluate risk factors and set suitable policies.
- Maintained accurate records of tasks and conversations
- In June of 021 I was promoted to Sr. Personal Lines Account Manager
Account Assistant , Commercial and Personal Lines
HUB International Insurance
04.2015 - 05.2020
- Assisted account managers in Commercial Lines and then in Personal Lines Account Managers with tasks needed to complete client requests or manager requests. Tasks included application completion, endorsements / changes to policies, insurance certificates, quoting new policies
- Maintained accurate records of client interactions and policy details.
- Provided exceptional assistance and learned as much as I could with the goal of becoming an account manager.
Sales Associate
Colonial Life
10.2014 - 06.2015
- Assisted clients in selecting appropriate insurance products based on individual needs.
- Conducted presentations to educate potential customers about policy benefits and features.
- Collaborated with team members to enhance customer service quality and satisfaction.
- Managed client inquiries and provided timely responses to ensure seamless communication.
Education
Bachelor Of Science - Hotel, Motel, And Restaurant Management
University of South Carolina
Columbia, SC12.1998
Skills
- Underwriting principles
- Insurance products
- Customer service mindset
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Computer skills
- Calm under pressure
Timeline
Personal Lines Account Manager
HUB International Insurance
05.2020 - 06.2025
Account Assistant , Commercial and Personal Lines
HUB International Insurance
04.2015 - 05.2020
Sales Associate
Colonial Life
10.2014 - 06.2015
Sr. Personal Lines Account Manager
HUB International Insurance
Event Manager
Westin Hotel Hilton Head Island
Bachelor Of Science - Hotel, Motel, And Restaurant Management
University of South Carolina
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