JENNIFER ESCOBAR AMAYA
Las Vegas
Summary
Enthusiastic and dedicated medical receptionist and shift lead committed to providing high quality customer service to meet our patients/ customers needs in a high-paced multi-physician office and retail store. Seeking to take customer service one step further by exceeding customers' experience by pursing higher level opportunities to expand my knowledge. Demonstrated accuracy, attention to detail, and ability to work well in a team environment. Looking for a more challenging role with additional responsibility.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Desert Radiology
01.2023 - Current
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Adhered to strict HIPAA guidelines to protect patient privacy
- Maintained a clean and organized lobby. Conducted office inventories. Restocked all forms, supplies, and medication's for days prior.
- Cultivated and built strong relationships with patients.
- Registered and verified patient records before triage with most up-to-date information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Shift Leader
Polo Ralph Lauren
04.2021 - Current
- Trained new employees in several departments and delegated daily tasks and responsibilities.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Maintained an elevated level of product knowledge by using all company resources to stay up to date.
- Worked flexible hours across night, weekend, and holiday shifts.
Skills
- Problem-Solving
- Enthusiastic
- Leadership
- Customer service
- Active Listener
- Problem Solving
- Adaptability
- Data entry
- Communication
- Cultural Awareness
- Multitasking
- Collaboration Skills
Education
High School Diploma -
Durango High School
Las Vegas, NV05.2020
Timeline
Medical Receptionist
Desert Radiology
01.2023 - Current
Shift Leader
Polo Ralph Lauren
04.2021 - Current
High School Diploma -
Durango High School
Languages
English
Native or Bilingual
Spanish
Native or Bilingual