Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Esparza

Laredo,Tx

Summary

Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

6
6
years of professional experience

Work History

Sales Associate

McCoy’s Building Supply
05.2022 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Hostess

Cheddar’s Scratch Kitchen
10.2019 - 01.2022
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Promoted business loyalty by fostering positive customer relationships.

Cashier

Taco Bell
07.2018 - 12.2018
  • The duties I had when I used to work at this restaurant were to greet customers, take their orders, answer questions about the menu and to charge them the total of their orders
  • At the end of the shift, I would clean the lobby and restrooms.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Met customer needs through polite, friendly and attentive service.

Education

Associate of Applied Science - Homeland Security

Laredo College
09.2024

Associate of Arts - General Studies

Laredo College
05.2024

High School Diploma -

United High School
01.2020

Skills

  • Consistency in work
  • Punctuality
  • Strong leadership skills
  • Outgoing personality
  • Discipline
  • Customer service
  • Multi-tasking
  • Performing under pressure
  • Problem-solving skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

McCoy’s Building Supply
05.2022 - Current

Hostess

Cheddar’s Scratch Kitchen
10.2019 - 01.2022

Cashier

Taco Bell
07.2018 - 12.2018

Associate of Applied Science - Homeland Security

Laredo College

Associate of Arts - General Studies

Laredo College

High School Diploma -

United High School

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Jennifer Esparza