Jennifer Espinosa
Cedar Park,TX
Summary
Dynamic and seasoned Supervisor with a proven track record of leading staff members to support vibrant communities through responsible development initiatives. A creative and motivated leader, adept at fostering collaboration across multiple departments to achieve intricate standard operating procedures. Skilled in imparting new concepts and implementing best practice strategies. Known for providing visionary leadership that inspires teams to surpass goals.
Overview
28
28
years of professional experience
Work History
Interim Supervisor Commercial Plan Review Intake
City Of Austin, DSD Commercial Plan Review Intake
03.2023 - Current
- Resolve customer conflicts and provide options to ensure high levels of customer satisfaction.
- Develop, revise, and implement standard operating practices, policies, and procedures for section/division.
- Determine goals, objectives, and resource requirements for division activities.
- Oversee billing collection and payment arrangement functions.
- Review and approve account documentation for accuracy and compliance.
- Provide technical advice and assistance to employees, city management, contractors, and citizens.
- Coordinate division activities with other divisions and departments to ensure seamless operations.
- Manage a team that process projects with varied levels of complexity, ensuring timely processing within set deadlines.
- Prepare financial summaries, performance measures, data, and reports for management review.
- Plan, develop, implement, and conduct ongoing education and in-service training programs for staff of 8.
Planner III
City Of Austin, DSD Commercial Plan Review Intake
04.2022 - Current
- Knowledgeable in commercial intake process of preliminary review of site plans, construction plans, plans, documents, application completeness check, related Land Development Code documentation, zoning ordinance, permit history review, code violation history, annexation, and land use
- Educate customers on multi-step process for successfully submitting commercial plan review project
- Provide customer conflict resolution that is focused on customer satisfaction while maintaining policy integrity
- Serve as lead project coordinator for commercial planning projects with varied levels of complexity
- Provide training to peers on departmental policies
- Create and maintain commercial plan review intake operating procedures
Planner II
City Of Austin, DSD Commercial Plan Review Intake
03.2019 - 04.2022
- Proficient in commercial intake processes, including preliminary review of site plans, construction plans, and zoning ordinances.
- Educate customers on multi-step process of submitting commercial plan review projects.
- Skilled in customer conflict resolution, ensuring satisfaction while upholding policy integrity.
- Serve as lead project coordinator for commercial planning projects, providing training and maintaining operating procedures.
Planner I
City Of Austin, DSD Commercial Plan Review Intake
10.2016 - 03.2019
- Accurate intake and preliminary review of the site plan, construction plans, documents, application completeness check, related Land Development Code documentation, zoning ordinance, permit history review, code violation history, annexation, and land use for commercial and express residential permit applicants
- Internal and external stakeholder education on how to submit for commercial plan review online and in person
- The successful process of workload through daily accountability report
- Daily customer engagement on up to date policy changes regarding commercial development application procedures.
Patient Access Team Lead
Brackenridge Hospital
10.2014 - 08.2016
- Staff development on policy, procedure, updated state and federal law, performance goals, fiscal accountability, and expectations
- Recruited, hired, trained, and coached employees
- Strategically formulated and implemented procedures to achieve operational goals and targets under defined timelines
- Resolved patient concerns, requests, and internal and external operational issues
- Served as liaison between departments and multiple facilities to ensure adequate staffing and training on updated operational policies and procedures.
Patient Access Team Lead/Manager
St. David's North Austin Medical Center
08.2009 - 10.2014
- Strategically formulated and implemented procedures to achieve operational goals and targets under defined timelines
- Resolved patient concerns, patient requests, and internal/external operational issues
- Served as liaison between departments and multiple facilities to ensure adequate staffing, training on updated operational policies and procedures
- Responsible for financial summaries, staff schedule, time keeping, hiring, discipline recommendations, staff evaluations, staff performance analysis, software research and implementation, manager on call.
Operations Manager
Lifetime Lighting And Filter
05.2003 - 09.2014
- Operations Manager focused on customer service, quality lighting, filter, and maintenance services for over 23 companies with a staff of 13
- Maintained and documented reports regarding business schedule, marketing, leads generated, and core business budgeting
- Worked with builders, developers, real estate agents, and property owners to maintain compliance with the City of Austin energy and urban development ordinance requirements
- Reviewed development proposals, construction plans, and as-built plan applications for compliance with appropriate Land Development regulations and permit policies with emphasis on project schedules and priorities.
Special Needs Coordinator/Trainer
Lake Travis ISD
01.1998 - 05.2003
- Performed employee background checks, bus route dispatch, and data analysis, and designed employee training manual for district
- Research analysis of current policies and procedures to identify deficiencies and apply corrective measures
- Coordinated with district-wide facilities to update policies, procedures, and recommendations
- Staff development to include sensitivity training, ARDS for special needs children, and special needs child transport safety training, staff and student disciplinary action recommendations
- Developed and successfully implemented monthly in-service development training for a staff of fifteen.
Office Manager
Far West Optical
09.1996 - 01.1998
- Successful staff development of policies, state and federal law updates, procedures, office goals, performance, and expectations for staff of nine for two Optometrists
- Strategically planned methods to achieve operational goals and targets set by owner
- Resolved patient concerns, patient requests, and internal/external operational issues
- Formulated and implemented goal-oriented office policy improvements
- Research analysis of current policies and procedures to identify deficiencies
- Responsible for financial summaries, staff timekeeping, and staff performance.
Education
Some College (No Degree) - Nursing
Austin Community College
Austin, TXSkills
- Leader
- Adaptable
- Conflict Resolution
- Customer Satisfaction
- Standard Operating Practices
- Policy Development
- Goal Setting
- Resource Management
- Billing Collection
- Account Documentation Review
- Technical Assistance
- Coordination
- Process Management
- Financial Analysis
- Performance Reporting
- Training and Development
Committees And Trainings
- A&R Committee Member
- DSD Process Network Team
- Office of Performance Management - CXU Process Improvements
- ACC EXCEL Entry and Advance
- Leducation 6 Lighting Conference
- Permit Tech
- Leading Staff Through Change
Timeline
Interim Supervisor Commercial Plan Review Intake
City Of Austin, DSD Commercial Plan Review Intake
03.2023 - Current
Planner III
City Of Austin, DSD Commercial Plan Review Intake
04.2022 - Current
Planner II
City Of Austin, DSD Commercial Plan Review Intake
03.2019 - 04.2022
Planner I
City Of Austin, DSD Commercial Plan Review Intake
10.2016 - 03.2019
Patient Access Team Lead
Brackenridge Hospital
10.2014 - 08.2016
Patient Access Team Lead/Manager
St. David's North Austin Medical Center
08.2009 - 10.2014
Operations Manager
Lifetime Lighting And Filter
05.2003 - 09.2014
Special Needs Coordinator/Trainer
Lake Travis ISD
01.1998 - 05.2003
Office Manager
Far West Optical
09.1996 - 01.1998
Some College (No Degree) - Nursing
Austin Community College
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