Jennifer Espinosa Torres
Richmond,KY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Healthcare Assistant / Pediatrics
HealthFirst Bluegrass
Lexington, KY
08.2023 - Current
- assist health professionals with examinations, assist with clinical procedures, perform limited lab tests, answer incoming calls, schedule appointments, check clients in and out, pull and file charts, enter data into computers, assist with reports, and data entry. Duties may vary depending on which clinics or providers the position is assigned to.
- Assisted in scheduling and preparing patient appointments.
- Maintained accurate records of patient information including medical history, test results, medications and treatments administered.
- Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
- Performed basic clinical tasks such as taking vital signs, height and weight measurements and blood glucose tests.
- Reminded patients to take prescribed medications or nutritional supplements.
- Monitored patient progress and reported any changes to the healthcare team.
Onsite Office Manager
Surge Staffing
Lexington, KY
09.2022 - 04.2023
- Currently managing an office located on site at a Georgetown, KY Manufacturing Plant as the primary temporary staffing agency
- Carry out all hiring procedures such as carrying out interviews, plant tours and orientations for all candidates and new hires
- Utilize my intimate knowledge of the company and their partners to drive performance forward while increasing efficiency in the process.
COVID-19 Screener
Steps UKHC Emergency Department
Lexington, KY
07.2021 - 09.2022
- Meet, greet, and assist the public
- Answer telephones and transfer
- Provided emotional support to anxious or distressed patients during the screening process.
- Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
- Utilized personal protective equipment such as masks, gloves, and face shields at all times while performing screenings.
- Offered information, support and comfort to patient families.
- Monitored patient flow within the facility while enforcing social distancing rules.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Other duties as assigned.
Housekeeping Manager
Hilton Garden Inn
Lexington, KY
01.2020 - 06.2021
- Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily
- Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction
- Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies
- Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
- Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed.
Education
Frederick Douglass High School
12.2019
Bryan Station High School
06.2017
Skills
- Fluently bilingual in English and in Spanish speaking, reading, and writing
- Extraordinarily strong work ethic and great leadership and communication skills
- A wide variety of customer service experience
- Very proficient with modern technology such as excellent computer/hardware & software literacy skills
- Immense amount of financial skills
- Quick to adapt
- Very patient and comprehensive
- Very persuasive and compassionate
- Analytical problem solving & research skills
- Collaborative thinker
- Extraordinary time management skills
- Office Management
- Customer Service
- Staff Management
- Workforce Management
- Team Supervision
- Employee Supervision
- Staff Hiring
- Administrative Support
- Inventory Control
- Policy Implementation
- Administrative Oversight
- Regulatory Compliance
- Scheduling
References
HealthFirst
- Janeth Arce, 859-661-2006
- Jennifer Toscano, 859-661-2011
- Jonatan corral Orozco, 859-539-6758
- Stephen Lyster, 859-948-2971
Languages
Spanish
Professional
Timeline
Healthcare Assistant / Pediatrics
HealthFirst Bluegrass
08.2023 - Current
Onsite Office Manager
Surge Staffing
09.2022 - 04.2023
COVID-19 Screener
Steps UKHC Emergency Department
07.2021 - 09.2022
Housekeeping Manager
Hilton Garden Inn
01.2020 - 06.2021
Frederick Douglass High School
Bryan Station High School
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