JENNIFER ESPINOZA
SAN JOSE,CA
Summary
Medical Assistant with hands-on training in clinical and administrative procedures and over one year of healthcare customer service experience. Skilled in patient scheduling, insurance verification,referrals, Epic EHR documentation, vital signs, medical terminology, HIPAA compliance, and patient communication. Fluent in Spanish with strong organizational, multitasking, and customer service skills.
Overview
1
1
Certification
2
2
years of professional experience
Work History
MA Externship , Sports Medicine / Orthopedics
Sutter Health
Sunnyvale, CA
07.2026 - 08.2026
- Roomed patients, collected medical histories, medication lists, and allergy details, and prepared patients for examinations and procedures.
- Supported healthcare providers during examinations and minor procedures while following infection-control protocols and HIPAA standards.
- Collected, labeled, handled, and prepared specimens for laboratory processing.
- Cleaned, prepared, and restocked examination rooms to support safe, efficient clinic flow.
- Managed front-office tasks by scheduling appointments, answering patient calls, and processing referrals and authorizations to support patient care.
- Reviewed and updated patient demographics, insurance information, and clinical records while providing professional, compassionate service.
Patient Service Representative,Medical Specialties
Sutter Health
Palo Alto, CA
08.2024 - 11.2025
- Scheduled and confirmed patient appointments using Epic EHR
- Greeted and checked in patients, ensuring positive experience and efficient service
- Answered multi-line phones and addressed patient inquiries to enhance satisfaction
- Verified insurance information and patient demographics
- Processed and created referrals, facilitating timely access to specialist care
- Maintained accurate patient records while ensuring HIPAA compliance
- Collaborated with providers and staff to support daily clinic operations
Education
Medical Assisting -
Bay Area Medical Academy
San Jose, CA10-2026
High School Diploma -
Luis Valdez Leadership Academy
San Jose, CA06-2023
Skills
- Patient care
- Specimen collection
- Epic EHR
- Medical terminology
- Patient intake
- Insurance verification
- Appointment scheduling
- Clinical documentation
- Vital signs
- Organization
Certification
- Basic Life Support (BLS), American Heart Association
- CPR/AED Certified
- Medical Assistant Certification– Expected , September 2026
LANGUAGE
Bilingual: English and Spanish, Fluent in speaking, reading, and writing Spanish
- https://www.linkedin.com/in/jennifer-espinoza-985597303
Timeline
MA Externship , Sports Medicine / Orthopedics
Sutter Health
07.2026 - 08.2026
Patient Service Representative,Medical Specialties
Sutter Health
08.2024 - 11.2025
Medical Assisting -
Bay Area Medical Academy
High School Diploma -
Luis Valdez Leadership Academy