Jennifer Espinoza Fuentes
Austin
Summary
Sales professional equipped to thrive in fast-paced environment. Proven track record in supporting sales teams, managing client relationships, and streamlining processes. Strong focus on collaboration and adapting to changing needs, ensuring reliable and effective support. Skilled in CRM software, data analysis, and communication, consistently driving team success and contributing to organizational goals.
Overview
1
1
year of professional experience
Work History
Sales Support Associate
Coach
06.2024 - Current
- Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
- Enhanced team productivity by streamlining sales support processes and procedures.
- Assisted in achieving sales targets through effective coordination with the sales team.
- Formed technical solutions, assigned costs and developed presentations to support sales staff.
- Optimized inventory management, monitoring stock levels, and coordinating product replenishment as needed.
- Improved customer retention rates by consistently delivering excellent service and support.
- Provided seller support on refunds, posted feedback and policy changes.
- Fulfilled ad-hoc administrative duties as required which contributed towards overall operational efficiency within the workplace.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Successfully managed multiple projects simultaneously while maintaining attention to detail throughout all tasks.
- Assisted customers with sales needs such as inventory and shipping questions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met existing customers to review current services and expand sales opportunities.
Education
Associate of Applied Science - Administrative Assistant
Austin Community College
05-2022
High School Diploma -
Akins High School
Austin, TX05-2019
Skills
- Strong organization
- Client relationship building
- Sales process
- Inventory control
- Checkout support
- Cash wrap management
- Customer needs assessment
- Customer order management
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Support Associate
Coach
06.2024 - Current
Associate of Applied Science - Administrative Assistant
Austin Community College
High School Diploma -
Akins High School
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