Jennifer Esquivel
Farmersville,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Employer Driven Insurance Services
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted medical, dental and vision providers, along with members, brokers and employer groups.
Cashier/Waitress
Sizzler USA
04.2019 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
No Degree - Radiologic Technology
Fresno City College
Fresno, CACertificate in Human Resources - Human Resources Management
San Joaquin Valley College
Visalia, CA03.2024
High School Diploma -
Exeter Union High School
Exeter, CA06.2019
Skills
- Customer Satisfaction
- Data Entry
- Call Center Customer Service
- Written and oral communication
- Call Center Operations
- Customer inquiries
- Complaint resolution
- LiveChat
- Keyboarding
- Documentation And Reporting
- Eligibility Determination
- Call handling
- Verbal and written communication
Timeline
Customer Service Representative
Employer Driven Insurance Services
05.2022 - Current
Cashier/Waitress
Sizzler USA
04.2019 - 03.2022
No Degree - Radiologic Technology
Fresno City College
Certificate in Human Resources - Human Resources Management
San Joaquin Valley College
High School Diploma -
Exeter Union High School
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