Jennifer Esquivel
Midland,TX
Summary
Dynamic professional with a proven track record at Graham Pharmacy, enhancing customer satisfaction and streamlining operations. Excelled in patient confidentiality and superior customer service, significantly improving shopping experiences. Skilled in POS systems and merchandising, adept at fostering vendor relationships and mentoring teams for peak performance. Demonstrates initiative in problem-solving and goal-oriented strategies for business growth.
Overview
19
19
years of professional experience
Work History
Gift Shop Manager
Graham Pharmacy
04.2005 - 12.2023
- Enhanced overall shopping experience by maintaining a clean, organized, and visually appealing store environment.
- Conducted regular performance evaluations for employees to provide feedback on areas of improvement or recognition for exceptional work.
- Increased customer satisfaction by implementing efficient inventory management and product display techniques.
- Developed strong relationships with vendors, negotiating favorable pricing and securing unique products for the gift shop.
- Coordinated seasonal merchandising changes throughout the year to keep displays fresh and enticing for customers.
- Created a welcoming atmosphere within the gift shop that encouraged customers to spend more time browsing products.
- Managed a team of employees, providing training and guidance to ensure excellent customer service and shop maintenance.
- Trained and developed new associates on POS system and key tactics.
- Interacted well with customers to build connections and nurture relationships.
- Counted cash drawers and made bank deposits.
Pharmacy Clerk
Graham Pharmacy
04.2007 - 12.2023
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Confirmed customer information and insurance eligibility for prescriptions.
- Assisted in training new pharmacy clerks, sharing knowledge and best practices for superior service delivery.
- Greeted customers at counter and provided excellent customer service.
- Assigned prescriptions to there proper bins
Education
High School Diploma -
Greenwood High School
Midland, TX05-2007
Skills
- Answering customer questions
- Stocking shelves
- Patient confidentiality
- Verifying orders
- Excellent costumer service skills
- POS systems
- Merchandising
- Bank Deposit Procedures
- Initiative In Problem Solving abilities
- Prioritizing
- Goal Oriented
Timeline
Pharmacy Clerk
Graham Pharmacy
04.2007 - 12.2023
Gift Shop Manager
Graham Pharmacy
04.2005 - 12.2023
High School Diploma -
Greenwood High School
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