Jennifer Essex
Carney,OK
Summary
Results-driven Chief Operating Officer with a proven track record of driving performance improvements and leading strategic initiatives. Skilled manager adept at coordinating cross-departmental activities, effectively communicating organizational objectives. Demonstrates talent for developing and executing innovative strategies that stimulate growth and enhance service quality.
Overview
23
23
years of professional experience
Work History
Chief Operating Officer
Quality Time Doctors
12.2023 - Current
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Managed procurement activities to secure resource acquisitions at best possible cost.
Credentialing Supervisor
Behavioral Health Solutions
11.2022 - Current
- Managed 7 States (NV, AZ, WA, CO, ID, UT and NM)
- Started new license, DEA, and CS License
- Ran NPDB reports
- Updated Payors in Athena with EFT and ERA
- Assisted billing with claims and denied EOB's
- Received and evaluated applications to look for missing and inaccurate information
- Conducted primary source verifications such as background checks and board certifications
- Obtained NPI numbers for providers and facilities and updated existing profiles
- Enrolled providers and Medicaid, Medicare, and private insurance plans
- Built highly efficient Credentialing team
- Credentialed providers in facilities
- Monitored incoming contracts and service agreements for correct pricing and information
- Addressed contract disputes and provided advice and guidance to resolve issues
- Stored and filed contract documents in orderly, organized systems
- Streamlined operations by developing and implementing improved contract management processes
- Worked with multiple departments to check proper billing information
Group Contracts Administrative Assistant / Medical
BA SOLUTIONS NV / Enlightened Path behavioral health
04.2018 - 11.2022
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Scanned file systems and maintained electronic and paper files
- Wrote clear and detailed clinical phone messages for physicians
- Scheduled patient appointments
- Provided administrative support for three physicians
- Resolved and clarified issues with patient medications and collaborated with local pharmacies
- Posted charges, payments and adjustments
- Operated office equipment such as copiers and fax machines
- Entered information into computer databases
- Processed and routed incoming mail
- Gained advanced knowledge of administrative office
- Managed over 50 customer calls per day
Office Administrator
Mind Body Solution
04.2015 - 01.2018
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Scanned file systems and maintained electronic and paper files
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Scanned incoming documentation
- Pulled patient charts for upcoming appointments
- Wrote reports, emails, memoranda, letters and releases
- Kept department clean, organized and professional
- Recorded and filed patient data and medical records
- Strictly followed all federal and state guidelines for release of information
- Wrote clear and detailed clinical phone messages for physicians
- Scheduled patient appointments
- Provided administrative support for three physicians
- Resolved and clarified issues with patient medications and collaborated with local pharmacies
- Posted charges, payments and adjustments
- Operated office equipment such as copiers and fax machines
- Entered information into computer databases
- Processed and routed incoming mail
- Gained advanced knowledge of administrative office
- Managed over 50 customer calls per day
Lead Packer & lead Associate
The UPS Store
04.2011 - 02.2015
- Assessed customer needs and responded to questions
- Cleaned and straightened work area
- Issued receipts for purchases and gifts
- Worked with customer service to resolve issues
- Worked overtime shifts during busy periods
- Recommended options to customers for blending, harmonizing and contrasting colors
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Recommended merchandise based on customer needs
- Administered all point of sale opening and closing procedures
- Replenished floor stock and processed shipments to ensure product availability for customers
- Managed over 50 customer calls per day
Server Shift Leader
Konocti Harbor Resort and Spa
05.2002 - 11.2008
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Recorded customer orders and repeated them back in a clear, understandable manner
- Promptly reported complaints to a member of the management team
- Served fresh, hot food with a smile in a timely manner
- Communicated clearly and positively with co-workers and management
- Cut and chopped food items and cooked on a grill or in fryers
- Mastered Point of Sale (POS) computer system for automated order taking
- Frequently washed and sanitized hands, food areas and food preparation tools
- Followed all established restaurant practices and procedures
- Energetic work attitude
- Opening/closing procedures
Skills
- Operations administration
- Fiscal oversight
- Planning and execution
- Engineering
- Management
- Facility credentialing
- Insurance procedures
- Provider enrollment
- Application management
- HIPAA compliance
- Credential verification
- License verifications
Timeline
Chief Operating Officer
Quality Time Doctors
12.2023 - Current
Credentialing Supervisor
Behavioral Health Solutions
11.2022 - Current
Group Contracts Administrative Assistant / Medical
BA SOLUTIONS NV / Enlightened Path behavioral health
04.2018 - 11.2022
Office Administrator
Mind Body Solution
04.2015 - 01.2018
Lead Packer & lead Associate
The UPS Store
04.2011 - 02.2015
Server Shift Leader
Konocti Harbor Resort and Spa
05.2002 - 11.2008
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