Jennifer Esteves
Miami,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Customer Service Specialist
Inmigracion Y Multiservicios
01.2019 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
Administrative Assistant
FPJR MANAGEMENT
10.2014 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Assistant Manager of Business Development
West Miami Health Center, Corp
04.2007 - 09.2014
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Education
Associate of Arts - ADVERTISING AND MARKETING
IUNP
VENEZUELA07.1998
Skills
- Cash Register Operations
- Process Optimization
- Customer Service and Assistance
- Project Management
- Back Office Operations
- Data Entry Documentation
- Mail Management
- Records Management Systems
- Customer Service
- Account Balancing
- Business Correspondence
- Advanced MS Office Suite Knowledge
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service Specialist
Inmigracion Y Multiservicios
01.2019 - 04.2023
Administrative Assistant
FPJR MANAGEMENT
10.2014 - 12.2018
Assistant Manager of Business Development
West Miami Health Center, Corp
04.2007 - 09.2014
Associate of Arts - ADVERTISING AND MARKETING
IUNP