Jennifer Estevez

Responsible for generating,evaluating and reviewing reports for financial collection accounts,consumer/business delinquent accounts,credit reports,vendor client accounts. Set policies and procedures given by the organization to prepare and monitor all financial ,fiscal documentation,statistical and analytical collection reporting. Directs ,manages and coordinates the work flow of the collection staff and supervises the functioning of each assigned area. Mentoring new employees , developing training modules, implementing industry changes within the collections department,recruiting qualified collections staff and reviewing monthly performance of assigned staff. Ensures that all collection staff is operating in accordance to policies and procedures of the department as well as within the organization.

• Managed escalated customer issues professionally, resolving disputes effectively while maintaining positive client relations.
• Reduced outstanding debts through effective negotiation and timely follow-ups with delinquent customers.
• Spearheaded initiatives aimed at enhancing employee morale, fostering a supportive work environment that encouraged teamwork and collaboration.
• Assisted management in setting realistic targets and goals, leading to improved collection rates.

• Responsible for generating, reviewing and evaluating reports for financial collection accounts, consumer/business delinquent accounts, credit reports, and vendor client accounts
• Set policies and procedures given by the organization to prepare and monitor all financial, fiscal documentation, statistical and analytical collection reporting
• Directs, manages and coordinates the work flow of collection staff and supervises the functioning of each assigned area
• Mentoring new employees, developing ongoing training modules, implementing industry changes within the collection department, recruiting qualified collection staff and reviewing monthly performance of assigned staff
• Ensures that all collection staff is operating in accordance to policies and procedures of the department as well as within the organization.

Managing collections floor and making sure all collections Law is followed along with assisting in call centers escalation calls. Recruiting experienced staff. Training on the system and collection and state laws. Payment processing and settlement approvals.