Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Estrella

San Diego,CA

Summary

Dynamic Assistant Manager at Marshalls with a proven track record in enhancing customer satisfaction and driving sales growth through effective team leadership and strategic merchandising. Skilled in money handling and staff training, I foster a collaborative environment that boosts employee engagement and improves service standards, achieving consistent business success.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Marshalls
11.2015 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Hilltop High School
Chula Vista, CA

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Recruiting and interviewing
  • Orientation and training
  • Sales reporting
  • Employee performance evaluations
  • Team collaboration
  • Strategic thinking
  • Adaptability and flexibility
  • Coaching and mentoring
  • Reporting and documenting
  • Business development understanding
  • Employee engagement
  • Teamwork and collaboration
  • Staff training

Timeline

Assistant Manager

Marshalls
11.2015 - Current

Hilltop High School

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Jennifer Estrella