Jennifer Eterginio
Phlebotomist
Buffalo,NY
Summary
- Dependable Phlebotomist effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets.
- Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
- Making sure that if a problem arose, it was taken care of with care and thoughtfulness.
Overview
24
24
years of professional experience
Work History
Freelancer/Owner
In 'N Out Handyman
11.2022 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
Head Bartender
Deleware North-Buffalo Bills Stadium
09.2019 - 11.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Front End Manager
Gramma Mora's Mexican Restaurant
10.1999 - 03.2021
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained team members in successful strategies to meet operational and sales targets.
- Ordering and Inventory for all bar spirits
- Bartended and served (when needed)
Phlebotomist
Octapharma Plasma
07.2013 - 09.2014
- Enhanced patient experience through compassionate care and communication during blood draw and plasma procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Saw about 40-50 donors a day.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Reviewed patient records for accuracy and completeness.
- using a 17 gage butterfly needle
- Following OSHA Guidlines
- Had up to 6 donors at a time for efficant cllecti
Nurse Assistant
Orange Park Medical Hospital
05.2012 - 01.2014
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise.
- Maintained accurate documentation and use of EMR System.
- Provided emotional support to patients and their families during times of stress or illness.
- Worked in the Hospitals Lab where all Blood samples were taken for testing.
- Worked with a Butterfly and or a Straight needle when drawing blood,
- Running Insurance
- Normally had between 30-40 patients on a daily basis working as a phlebotomist.
Education
Certificate - Emergence Medical Services
Florida Medical Training Institute
Jacksonville, FL06.2013
Certificate - EKG Technician
Florida Medical Training Institute - Jacksonville
Jacksonville, FL03.2013
Certificate - Phlebotomy
Florida Medical Training Institute - Jacksonville
Jacksonville, FL03.2013
Skills
- Customer Support
- Problem Solving
- Leadership/Teamwork
- Proficient in [Software]
- Venipuncture
- Order of draw
- Patient Care
- HIPAA Compliance
- Specimen handling
- Quality Control
- Motivational Skills
- Adaptability
- Medical office administration
Timeline
Freelancer/Owner
In 'N Out Handyman
11.2022 - Current
Head Bartender
Deleware North-Buffalo Bills Stadium
09.2019 - 11.2021
Phlebotomist
Octapharma Plasma
07.2013 - 09.2014
Nurse Assistant
Orange Park Medical Hospital
05.2012 - 01.2014
Front End Manager
Gramma Mora's Mexican Restaurant
10.1999 - 03.2021
Certificate - Emergence Medical Services
Florida Medical Training Institute
Certificate - EKG Technician
Florida Medical Training Institute - Jacksonville
Certificate - Phlebotomy
Florida Medical Training Institute - Jacksonville
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