Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Eterginio

Buffalo,NY

Summary

Successful in customer service with 20+ years experience in food and medical environments.

Giving the best experience a customer/patient can have.

Making sure that if a problem arises, that problem is taken care of with care and thoughtfulness.

Highly organized, proactive and punctual with team-oriented mentality.

Overview

26
26
years of professional experience

Work History

Self Employed

In 'N Out Handyman
Buffalo, NY
11.2022 - Current
  • Micro Management
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • payroll
  • Quarterly reports of income.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Bartender

Delaware North- Buffalo Bills Stadium (suits)
Buffalo, NY
09.2019 - 11.2021
  • Counting Large Amount of Money
  • Multiple operations
  • Making the best spirit possible for the customer.
  • Inventory of Beer, Liquor and wine from Both the beginning and the end of shift.
  • Generating the same customers each season.
  • Greeted customers and provided excellent customer service.
  • Processed payments accurately and efficiently with POS system.

Front End Manager

Gramma Moras
Buffalo, NY
10.1999 - 03.2021
  • Hiring
  • Ability to jump into a fast paced working environment.
  • Handling and customer problem(s) if they arose.
  • Daily and weekly credit card reports reports.
  • Nightly bank deposits.
  • Bartender, server

Octapharma Plasma

Orange Park
FL
07.2013 - 09.2014
  • Customer service.
  • Using NexSys System.
  • Setting up a Plasma Machine and Taking down a plasma Machine.
  • Following OSHA guidelines.
  • Using a 17 inch gage butterfly needle.
  • Making sure the patients first, last name, the last 4 digits of their SSN is correct and initial and put the time on the collected specimen.
  • Making sure the patient walks off the floor. before taking thier collected plasma.
  • Making sure the patient is comfortable enough to walk off the floor after donating.
  • Followed safety protocols while operating. hazardous materials and equipment.
  • Operated various pieces of equipment used in the plasma process such as pumps, filters, valves.
  • Had 6 donors at a time.

Nurse Assistant

Orange Park Medical Hospital
Orange Park, FL
05.2012 - 01.2014
  • Triage(taking patient Blood Pressure, Temp., Pulse ox)
  • Venipunctures
  • Cleaning a patients room after they are discharged
  • Using MRI System
  • Running Insurance
  • Working in the STAT Lab
  • Making sure the patient had the correct D.O.B., fist and last name
  • Normally had about 30-40 patients on a daily basis working as a phlebotomist,
  • Following OSHA guidelines
  • Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.

Education

Associate's Degree - Emergency Medical Services

Jacksonville Florida Medical Training Institute Of Technology
04.2014

Jacksonville Florida Medical Training Institute Of Technology
06.2013

Jacksonville, Florida Medical Training Institute Of Technology
03.2013

Jacksonville Florida Medical Training Institute Of Technology
03.2013

Skills

  • Micro management
  • Customer service
  • Hospital Experience
  • Medical Records
  • Administrative experience
  • Supervising Experience
  • Phlebotomy
  • Venipuncture(using a 22/23 gage and also a 17 gage needle)
  • Taking blood from all ages and ethnicity (young and old)
  • Organization and Time Management
  • Quality Assurance
  • Critical care experience
  • Insurance Verification
  • Using a 17 gage needle
  • Organizing and time management
  • Team building

Timeline

Self Employed

In 'N Out Handyman
11.2022 - Current

Bartender

Delaware North- Buffalo Bills Stadium (suits)
09.2019 - 11.2021

Octapharma Plasma

Orange Park
07.2013 - 09.2014

Nurse Assistant

Orange Park Medical Hospital
05.2012 - 01.2014

Front End Manager

Gramma Moras
10.1999 - 03.2021

Associate's Degree - Emergency Medical Services

Jacksonville Florida Medical Training Institute Of Technology

Jacksonville Florida Medical Training Institute Of Technology

Jacksonville, Florida Medical Training Institute Of Technology

Jacksonville Florida Medical Training Institute Of Technology

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