Jennifer Eulitt
Auburn,United States
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Manager, Department Head
Butler Food Center\Kaiser's Food Center
Butler, IN
08.2019 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Directed recruitment, hiring, and training of new staff members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with applicable laws, regulations and organizational standards.
- Hired, trained and coached employees to deliver world-class customer service.
- Built and managed relationships with vendors through effective contract management and price negotiations.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
Realtor
Kellar Williams Metropolitan
Fort Wayne, IN
01.2016 - 07.2019
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.
- Analyzed financial data such as income statements and tax returns to determine affordability levels for potential buyers.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Communicated with clients to determine property needs and budget constraints.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
Team Associate
Once Upon A Child Franchise
Fort Wayne, IN
02.2016 - 12.2017
- Assisted in the development of team strategies and goals.
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Collaborated with other departments to ensure smooth operations throughout the organization.
- Monitored trends in customer satisfaction levels and identified opportunities for improvement.
- Developed positive customer relationships through friendly greeting and excellent service.
- Upheld high standards of productivity and quality in operations.
- Addressed customer needs, responding to specific requests.
- Worked through each required task and step in production processes.
- Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
Machine Operator Technician
Busche CNC
Kendallville, IN
01.2010 - 02.2016
- Set up and operate production machines to perform tasks such as cutting, forming, punching, drilling and assembly.
- Adjusted machine feed and speed, changed cutters, blades, saws and other attachments as necessary.
- Repaired worn tools or replaced them when necessary.
- Recorded data on daily production sheets accurately detailing number of items produced each day.
- Identified defective parts from the production line by conducting visual inspections during operation of equipment.
- Monitored machine operations to detect malfunctions or out-of-tolerance machining and adjusted machine controls or control media as required.
- Inspected parts with precision measuring instruments and recorded results on inspection reports.
- Verified conformance of finished products to specifications using various gauges such as micrometers, calipers and depth gages.
- Met or exceeded target for on-time customer shipments.
Education
Real Estate Brokers License - Real Estate
Upstar Alliance of Realtors
Fort Wayne, IN12-2015
Cosmetology License - Cosmetology
Upper Valley Career Center
Piqua, OH06-2000
High School Diploma -
Sidney High School
Sidney, OH06-2000
Skills
- Customer Relationship Management (CRM)
- Verbal and written communication
- Negotiation
- Complex Problem-Solving
- Strategic Planning
- Marketing
- Performance Management
Timeline
Manager, Department Head
Butler Food Center\Kaiser's Food Center
08.2019 - Current
Team Associate
Once Upon A Child Franchise
02.2016 - 12.2017
Realtor
Kellar Williams Metropolitan
01.2016 - 07.2019
Machine Operator Technician
Busche CNC
01.2010 - 02.2016
Real Estate Brokers License - Real Estate
Upstar Alliance of Realtors
Cosmetology License - Cosmetology
Upper Valley Career Center
High School Diploma -
Sidney High School
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