Jennifer Evans
Kennewick,WA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
20
20
years of professional experience
Work History
Hybrid Sales Associate/Fitness Coach
Orangetheory Fitness
08.2023 - Current
- Built relationships with members to encourage repeat business.
- Instructed on proper use of equipment for safety of all members.
- Modified workout plans according to fitness levels and medical considerations.
- Offered guidance on injury prevention measures during workouts, minimizing downtime due to physical setbacks or strains.
- Maintained a clean and organized training environment, ensuring optimal conditions for client workouts.
- Developed strong relationships with clients, fostering trust and loyalty in their fitness journeys.
- Oversaw fitness areas with practiced eye for safety or training issues.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Adapted instruction to accommodate special needs, disabilities and physical limitations.
- Provided positive first impressions to welcome existing, new, and potential members.
- Engaged with members to build rapport and loyalty.
- Collaborated with team members to improve overall performance, sharing best practices, and offering support as needed.
- Engaged with members to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential members and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development.
Preschool Assistant Teacher
Creations Of A Child
01.2008 - 12.2011
- Supported lead teacher with daily classroom activities.
- Monitored students to observe behavior, enforce rules and maintain safety.
- Maintained safe, clean and constantly supervised play environment.
- Assisted with implementation of approved lesson plans and daily classroom schedule.
- Instructed and assisted students during craft activities.
- Maintained daily records of activities, behaviors, meals and naps.
- Assisted with or led story time by reading books to children.
Delivery Driver
Domino's Pizza
09.2007 - 12.2007
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Transported and safely delivered items to prevent damage or loss.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
Cashier
Cici's Pizza
08.2005 - 08.2007
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Associate of Applied Science - Accounting
Columbia Basin College
Pasco, WA06.2023
Skills
- Critical Thinking
- Reliable & Trustworthy
- Organizational Skills
- Friendly, Positive Attitude
- Good Work Ethic
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
Additional Information
- I was a stay at home Mom from 2012-2023.
- My experience as a mom has taught me skills in time management, organization, problem solving, prioritization, and responsibility.
- Took a Computerized Accounting course that taught me how to use QuickBooks.
- Took a course on Federal Income Taxes.
- Took a course on Business and Payroll Tax Accounting.
Education and Training
true,other
Timeline
Hybrid Sales Associate/Fitness Coach
Orangetheory Fitness
08.2023 - Current
Preschool Assistant Teacher
Creations Of A Child
01.2008 - 12.2011
Delivery Driver
Domino's Pizza
09.2007 - 12.2007
Cashier
Cici's Pizza
08.2005 - 08.2007
Associate of Applied Science - Accounting
Columbia Basin College
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