Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jennifer Evans

Pollocksville,NC

Summary

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Handy Mart Gas Station
03.2022 - 01.2025
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

O/N Stock Clerk

Walmart Superstore #1300
08.2019 - 02.2022


  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Checked and pulled defective or expired products from shelves.
  • Collaborated with team members to maintain a clean, organized, and safe work environment for all staff.
  • Managed incoming shipments promptly, unloading trucks and verifying contents against purchase orders to ensure accuracy.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Stocked designated items on shelves, end caps and displays.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Improved product availability by swiftly restocking shelves and displays as needed.

Head Cashier

Ross Dress for Less
05.2015 - 06.2019
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Educated employees on register use, merchandising, and customer service.
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Streamlined the checkout process for improved customer experience and reduced wait times.

Education

Bachelor of Science - Business Communication

East Carolina University
Greenville, NC

Skills

  • Problem-solving
  • Customer experience
  • Customer service and engagement
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Staff supervision
  • Hiring and training
  • Display setup
  • Loss prevention

Accomplishments

  • Supervised team of 9 staff members.
  • Resolved product issue through consumer testing.

Timeline

Assistant Store Manager

Handy Mart Gas Station
03.2022 - 01.2025

O/N Stock Clerk

Walmart Superstore #1300
08.2019 - 02.2022

Head Cashier

Ross Dress for Less
05.2015 - 06.2019

Bachelor of Science - Business Communication

East Carolina University

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Jennifer Evans