Jennifer Ever
Behavioral Health Technician
Worthington,IN
Summary
Skilled Mental Health Technician with Area of psychologic studies and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results. Diligent program support professional well-versed in evaluating behavioral and physical needs of all types of clients. Documenting daily activities and special incidents while effectively managing client needs, assisting with treatment coordination and supporting program . Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated. Dedicated professional with impressive mental health expertise holding a dozen certifications in related field. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment. Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
17
17
Certifications
Work History
Behavioral Health Technician
Boca Recovery Center
Bloomington, IN
12.2022 - Current
- Facilitated on-site activities, support groups, and outings for clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Prepared and submitted daily Type reports to management.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Conducted client rounds to check on residents.
- Performed client intake procedures according to internal standards for new admissions.
- Taught clients how to complete basic household chores and prepare food.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
Bartender
American Legion Post 106
Worthington, IN
02.2019 - 06.2022
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Completed requisitions to maintain required stock par levels.
- Assisted with inventorying beverage stock and bar supplies.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Built relationships with vendors to manage orders and negotiate costs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Helped management plan and serve bar menu exceeding customer expectations.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Lead Server
Mollie McGee’s Gosport Diner
Gosport , IN
05.2012 - 10.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Education
Diploma - General Office Services
Martinsville High School
Martinsville, IN 08.1989 - 06.1993
Psychology
American InterContinental University
Schaumburg, IL 12.2020 - 06.2021
Skills
Resource coordination
undefinedCertification
Domestic Violence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How can you fail if you never stop trying.
Jen Ever
Timeline
Behavioral Health Technician
Boca Recovery Center
12.2022 - Current
Domestic Violence
12-2022
Patient rights and privacy
12-2022
Aggression control training
12-2022
Safety Awareness for substance abuse professionals
12-2022
Disaster preparedness for patients in substance abuse
12-2022
Advocating for mental health and substance abuse patients
12-2022
Clients rights and grievances
12-2022
Medical errors prevention in mental health
12-2022
Confidentiality and accuracy for mental health records
12-2022
Overdose prevention and Narcan
12-2022
Cultural diversity, sensitivity and competency
12-2022
Universal precautions
12-2022
42 CFR federal regulations for substance abuse
12-2022
Fire safety
12-2022
Addictive process
12-2022
Occupational health and administrative(OSHA) infection control
12-2022
Bloodborn pathogens
12-2022
Psychology
American InterContinental University
12.2020 - 06.2021
Bartender
American Legion Post 106
02.2019 - 06.2022
Lead Server
Mollie McGee’s Gosport Diner
05.2012 - 10.2017
Diploma - General Office Services
Martinsville High School
08.1989 - 06.1993
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