JENNIFER EZELL
Petersburg,VA
Summary
Versatile financial leader with proven track record providing transformative leadership to growing organizations. Expertise in hotel operations, sales/revenue management, ownership consulting, hotel accounting and HR. Committed to developing robust standards, internal controls and processes while minimizing risk. Proficient in the following software's/PMS systems: Opera, PEP, ONQ, Night Vision, ADP Processor, Quickbooks, Inn-Flow, Delphi, Sales Pro
Overview
13
13
years of professional experience
Work History
Corporate Accountant
Shamin Hotels
01.2022 - Current
- Used advanced software to prepare documents, reports, and presentations.
- Prepared working papers, reports and supporting documentation for audit findings.
- Provided journal entries and performed accounting on accrual basis.
- Tracked funds, prepared deposits and reconciled accounts.
- Maintained integrity of general ledger and chart of accounts.
- Collected and reported monthly expense variances and explanations.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Prepared balance sheets, cash flow reports and income statements.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Oversea hotel accounting and auditing for over 60 hotels
- Assist with new install/updating of PMS and POS systems
- Diminished outstanding debts by analyzing accounts for issues.
- Review, completed and file returns with tax departments at local and state levels
- Contacted customers to immediately find resolutions for escalated issues.
Corporate Controller
ARP Hospitality
06.2018 - 01.2022
- Oversaw day to day operations ,sales/revenue management and accounting for corporate management company portfolio of greater than 12 Million
- Oversaw Portfolio's General Managers & Director of Sales and assisted on new hire onboarding
- Oversaw Brand Standards Compliance, Brand Scoring, Training for 4 Major branded properties and bank or branded inspections
- Ownership direct liaison
- Created and distributed reports on internal and external finances, audits, and budgets.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Reviewed processes and procedures to guide program implementation and optimize auditing ( Operational and Financial SOP's)
- Implement performance reviews, hiring strategies, handbook production and updating, conducting disciplinary actions per handbook policies
- PIPS-FFE Purchases, Insurance & FFE Reimbursement, Refinancing, Sales & Marketing Plans, Yearly Budgets in timely review of monthly financial statements for assigned hotel properties and related entities including corporate consolidation and reporting of assigned hotel properties and ownership entities
- Oversaw and support Accounts Payable process ensuring invoices are paid on timely basis weekly
- Created and maintaining month end account reconciliations
- Oversaw in establishment, documentation, and maintenance of Standard Accounting Policies and Procedures and internal controls for finance and accounting operations
- Assist in management of corporate team, including teaching, training, and auditing General Managers and DOS production of reports weekly
- Assist with accounting training (Charge backs, A/R, Deposits) and integrations at hotel properties
- Review internal controls and safeguards( purchasing, cash handling, disbursements, inventories, hotel assets, and payroll)
- Monthly comparison of income/expenses to budget with follow-up and explanations for significant variances
- Involvement with insurance and property tax administration of assigned hotel properties
- Enforced cash handling procedures, ensuring monthly cash counts of all hotel cash funds
- Coordinate internal and external audit processes with correlating city and hotel brands
- Full completion of payroll processing and HR compliance for corporate owned properties.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Reviewed contracts financially impacting company and counseled executive leaders on impact contracts would have on company operations.
- Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
- Prepared balance sheets, cash flow reports and income statements
Auditor
Sungs
04.2010 - 01.2022
- Followed established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
- Communicated with auditing staff to obtain necessary information for audits.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
- Planned and executed follow-up audits at appropriate intervals.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
- Assessed internal control risks of network through information system audits.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Executed audit phases and entered data into accounting software for analysis.
Director of Operations
Holiday Inn Express
09.2014 - 07.2018
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored budget and utilized operational resources.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Assisted with Sales & Marketing Plans
- Assisted with sales contracts and new business retention
- Analyzed sales and marketing data for improved strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Oversaw AR, AP and Hotel Level Payroll Processing
Assistant General Manager
La Quinta Inns & Suites
02.2012 - 12.2014
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Oversaw Brand Standards and auditing
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Front Office Manager & Director of Sales
Country Inn & Suites
09.2012 - 08.2014
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Monitored customer service trends and provided insights to management team for further improvement.
- Delivered performance reviews, recommending additional training or advancements.
- Prepared agendas and took notes at meetings to archive proceedings.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Director of Operations
Cold Water Creek
01.2010 - 09.2012
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored and coordinated workflows to optimize resources.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Manchester High School
Skills
- Internal/external control management Office and staff streamlining
- Policy and procedure adherence Strategic planning and analysis Franchise Brand Management
- Business development and planning Staff recruiting
- Consulting
- Sales Development Territory Management
- Staff Management
- Liability Management
- Corporate Partnerships
- Acquisition Integration
- Accounts Payable and Receivable Auditing
- Non-Compliance Assessment
- Accounting System Design
Accomplishments
- Powerpoint Payroll Management (3 years) Hotel Experience (10+ years) Hotel Management (10+ years) Conflict Management (10+ years) Conflict Resolution (10+ years) Customer Service (10+ years) Customer Relationship Management (10+ years) Management Consulting Revenue Management
Additional Information
- Willing to relocate: Anywhere, ADDITIONAL INFORMATION , Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Spanish
Full Professional
Timeline
Corporate Accountant
Shamin Hotels
01.2022 - Current
Corporate Controller
ARP Hospitality
06.2018 - 01.2022
Director of Operations
Holiday Inn Express
09.2014 - 07.2018
Front Office Manager & Director of Sales
Country Inn & Suites
09.2012 - 08.2014
Assistant General Manager
La Quinta Inns & Suites
02.2012 - 12.2014
Auditor
Sungs
04.2010 - 01.2022
Director of Operations
Cold Water Creek
01.2010 - 09.2012
Manchester High School
Similar Profiles
Nadia BortaNadia Borta
Area Assistant Director of Sales at Shamin HotelsArea Assistant Director of Sales at Shamin Hotels
WENDY L. EVALLEWENDY L. EVALLE
Area Director of Sales at Shamin HotelsArea Director of Sales at Shamin Hotels
Keian Gail SulitKeian Gail Sulit
Maintenance Technician at Shamin HotelsMaintenance Technician at Shamin Hotels