Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Fabian

Fort Worth,TX

Summary

Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.

Overview

22
22
years of professional experience

Work History

Customer Service Lead

Sojourner Logistics, LLC
03.2019 - 02.2024
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests for products, services, and company information.

Billing Clerk

Mike Brown Ford, Chrysler, Dodge And Jeep
09.2001 - 10.2010
  • Billing Clerk: Balancing and inputting car deals, verifying all paperwork is correctly signed and available. Pulled contacts and related paperwork to send to financial lender. Figured Salesmans commission per car sale. Submitted new Warranty contracts. Balanced Floorplan weekly. Posted funding for contracts. Paid off vehicles. Claim rebates. Balanced all accounts (making sure that we received the correct amount of funding and rebates)
  • Title Clerk: Filled out back of titles and MSO (Manufacture Title for new vehicles), issued title work to tax office for new license plates and owner transfer.
  • Accounts Payable
  • Accounts Receivable
  • Payroll
  • Cashier for Parts/Service
  • Service Dispatcher: issuing jobs to Service Technicians. Making sure jobs work complete in a timely manner and/or parts were ordered to make sure jobs were completed in a timely manner. Submitted warranty claims, posted warranty payments.

Education

GED -

Cleburne High School
Cleburne, TX

Skills

  • Documentation
  • Proofreading
  • Paperwork Processing
  • Account Management
  • Follow-up skills
  • Data Entry
  • Escalation management
  • Data Evaluation
  • Transaction Processing
  • Contract Development
  • Department operations
  • Warehousing functions
  • Quality Assurance Controls

Timeline

Customer Service Lead

Sojourner Logistics, LLC
03.2019 - 02.2024

Billing Clerk

Mike Brown Ford, Chrysler, Dodge And Jeep
09.2001 - 10.2010

GED -

Cleburne High School

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Jennifer Fabian