Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Facine

Centerline,Michigan

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Self Employed

On The Lamm Designs, LLC
Center Line, MI
06.2016 - Current
  • I am the sole owner and employee.
  • I build custom home decor and furniture from wood that I mill here in Northern Michigan.
  • I have sold my pieces in several shops throughout the state, in addition to local markets.

Appraisal Support Speciaist

AMROCK / Rocket Mortgage
Detroit, MI
11.2011 - 05.2022
  • Reviewed incoming appraisal documents and ensured they were accurate and complete.
  • Identified discrepancies in appraisals and communicated with appraisers to resolve them quickly.
  • Coordinated with the loan originators, underwriters, and other departments to ensure timely completion of appraisals.
  • Prepared detailed reports summarizing data from completed appraisals.
  • Resolved customer complaints or answered customers' questions.
  • I was responsible for researching appraisal fees across the US to ensure they were customary and reasonable.
  • Developed relationships with local appraisers to ensure timely delivery of appraisals.
  • Established effective working relationships with external customers such as lenders and brokers.
  • Performed additional duties as assigned by supervisor or department manager.
  • Attended seminars, workshops, courses related to real estate appraisal practices.

Server

Liberty Park Of America
Sterling Heights, MI
04.2010 - 10.2012
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Provided excellent customer service to ensure satisfaction.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees on restaurant procedures and plating techniques.

Sales /Training Classes

Madison Athletic Club
Madison Heights, MI
06.2010 - 07.2011
  • Provided excellent customer service to ensure satisfaction with membership services.
  • Generated reports on membership sales performance for management review.
  • Collaborated with other departments to develop promotional materials for memberships.
  • Processed payments for membership dues using credit card machines or online systems.
  • Identified opportunities for cross-selling additional products or services.
  • Conducted tours of facility while establishing relationships and targeting prospective member goals and needs.
  • Called, e-mailed and followed-up on leads generated by company marketing efforts.
  • Cross-sold additional products and services to purchasing customers.
  • Assisted with scheduling of classes, including setting up reservations and payments.
  • Organized and led group classes for up to 30 participants.
  • Created custom fitness programs tailored to individual participant needs.
  • Instructed participants on the safe use of equipment.
  • Conducted warm-up activities prior to each session to prepare the body for exercise.

Education

High School Diploma -

Hazel Park High School
Hazel Park
06-1995

Skills

  • Organization
  • Flexible and Adaptable
  • Verbal Communication
  • Dependable and reliable
  • Customer Service
  • Time Management
  • Drawer balancing
  • Cash Handling

Timeline

Self Employed

On The Lamm Designs, LLC
06.2016 - Current

Appraisal Support Speciaist

AMROCK / Rocket Mortgage
11.2011 - 05.2022

Sales /Training Classes

Madison Athletic Club
06.2010 - 07.2011

Server

Liberty Park Of America
04.2010 - 10.2012

High School Diploma -

Hazel Park High School

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Jennifer Facine