Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

JENNIFER FAITH

Lincoln,Nebraska

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

11
11
years of professional experience

Work History

IT Help Desk Coordinator

State Of Nebraska
03.2023 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Gathered and organized materials to support operations.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Manage over 30 customer calls per day.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation

File Clerk

Lincoln Housing Authority
10.2022 - 03.2023
  • Check incoming paperwork (correspondence, invoices, etc.) and make copies before distributing
  • Provide customer support to all individuals
  • Store all paperwork in designated places securing the important documents
  • Deal with all requests to access files and keep logs of borrowed papers
  • Develop an efficient filing system to make updating and retrieving files easier
  • Assisted with data entry and administrative support tasks to help meet team goals.
  • Maintained physical and computer-based filing systems.
  • Sorted and classified documents into appropriate filing systems for increased traceability

IT Intern

Lincoln Housing Authority
05.2022 - 03.2023
  • Collaborate to assist in support protocol development and offered consultation based on cross- functional knowledge
  • Aid problem resolution measures and suggested patches, hardware, software, and network troubleshooting alternatives
  • Support the IT department in handling technology rollout and maintenance
  • Conceptualize modern approaches by supporting, upgrading, researching, and using new tools or data support applications to define technical and resource requirements.
  • Supported IT department in handling technology rollout and maintenance.
  • Delivered assistance and support for team-based IT projects.

Kitchen Assistant

Southeast Community College
09.2020 - 05.2022
  • Grocery shopped for items daycare needs for the week
  • Set up and prepare cooking supplies and workstations during opening and closing to maximize productivity
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation
  • Learned other teammates' work tasks to train as a backup
  • Maintained a swift pace of work to meet business demands for cleaning and supplies storage
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Assistant Teacher

St. Mark’s Kidzone
07.2018 - 09.2020
  • Fed infants at proper times with proper bottles
  • Cleaned toys daily to ensure a clean environment
  • Changed crib sheets weekly
  • Put away toys
  • Engaged in active play with the infants
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth
  • Worked with teachers to design lesson plans and coordinate activities for classes
  • Monitored and reported student progress and development, offering mentoring as needed
  • Kept students on task with proactive behavior modification and positive reinforcement strategy

Assistant Teacher

Academic Advantage Child Development Center
04.2017 - 07.2018
  • I worked with the Pre-K students on letters, and numbers, and how to write their names to prepare them for school
  • I also assisted the lead teacher in art projects
  • I would also engage with the kids in active play and learning
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Increased customer satisfaction by resolving issues.

Cashier/Cook

Fazoli’s
10.2015 - 04.2017
  • Provided customer service skills while applying cash register skills
  • Ensured that the restaurant is clean and sanitary
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Increased customer satisfaction by resolving issues
  • Ran food to tables, and ensure orders are correct
  • Greeted and thanked guests
  • Brought guests extra bread to ensure overall satisfaction
  • Recorded amounts received and prepared cash reports of daily transactions to verify against cash- on-hand

Cashier/Expo/Food Runner

Honest Abe’s Burgers and Freedom
06.2015 - 10.2015
  • Provided customer service to all individuals
  • Made sure the restaurant was clean and safe for individuals
  • Used cashier skills to get orders through quickly and effectively
  • Answered multi-line phone systems and enthusiastically greeted callers
  • Greeted visitors and customers upon arrival, helped and answered questions to build rapport and retention
  • Answered customer telephone calls promptly and appropriately handled needs
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Frozen Yogurt Team Member

TCBY Frozen Yogurt
03.2015 - 06.2015
  • Helped customers complete purchases, locate items, and join reward programs
  • Answered questions about store policies and addressed customer concerns
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
  • Welcomed customers and helped determine their needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.

Lifeguard/Swim Instructor

Meadowlane Private Pool
06.2014 - 08.2014
  • Observed weather and water conditions and alerted visitors to potential dangers, including storms
  • Monitored the safety of guests in and around the swimming pool
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
  • Entered water immediately to pull struggling swimmers to safety
  • Saved distressed persons using rescue techniques and equipment.

Lifeguard/Swim Instructor

YMCA
06.2012 - 08.2013
  • Taught students pool and water safety guidelines
  • Taught daily swim instruction to students varying in age and skill levels
  • Assisted in setting up the pool deck, cleaning up public areas, and closing the pool in unsafe conditions
  • Informed site director of concerns regarding the health and safety of swim students
  • Took notes on the strengths and weaknesses of each child in the class to track progress
  • Helped run in-house required mock drills and monthly in-house training
  • Maintained control and safety of class and kept children in flotation always within arm's reach
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.

Education

Bachelor of Science - Computer Information Systems

Bellevue University
Bellevue
08.2022

Some College (No Degree) - Computer Information Technology

Southeast Community College
Lincoln

Some College (No Degree) - Athletic Training

University of Nebraska - Lincoln
Lincoln, NE

High School Diploma -

Lincoln Northeast High School
Lincoln, NE
05.2015

Skills

  • Customer Service
  • Discretion and Confidentiality
  • Problem Simulation
  • Video Conferencing
  • Organizational Skills
  • Connectivity Software
  • Tracking and Documentation
  • Technical Documentation

Affiliations

Exceptionally well-organized and resourceful professional with a solid academic background in computer information systems; excellent analytical and problem-solving skills; track record of developing a good rapport with individuals of varied backgrounds; able to handle multiple projects in a fast-paced, deadline-oriented environment.

Timeline

IT Help Desk Coordinator

State Of Nebraska
03.2023 - Current

File Clerk

Lincoln Housing Authority
10.2022 - 03.2023

IT Intern

Lincoln Housing Authority
05.2022 - 03.2023

Kitchen Assistant

Southeast Community College
09.2020 - 05.2022

Assistant Teacher

St. Mark’s Kidzone
07.2018 - 09.2020

Assistant Teacher

Academic Advantage Child Development Center
04.2017 - 07.2018

Cashier/Cook

Fazoli’s
10.2015 - 04.2017

Cashier/Expo/Food Runner

Honest Abe’s Burgers and Freedom
06.2015 - 10.2015

Frozen Yogurt Team Member

TCBY Frozen Yogurt
03.2015 - 06.2015

Lifeguard/Swim Instructor

Meadowlane Private Pool
06.2014 - 08.2014

Lifeguard/Swim Instructor

YMCA
06.2012 - 08.2013

Bachelor of Science - Computer Information Systems

Bellevue University

Some College (No Degree) - Computer Information Technology

Southeast Community College

Some College (No Degree) - Athletic Training

University of Nebraska - Lincoln

High School Diploma -

Lincoln Northeast High School

Similar Profiles

CREATE PROFILE
JENNIFER FAITH