Jennifer Falcon
Somerset, NJ,NJ
Summary
Forward-thinking Operations Specialist bringing 15+ years of expertise in Administration for Healthcare and Human Resources sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Workday and Domo.
Overview
25
25
years of professional experience
Work History
District Operations Specialist
Robert Half
02.2012 - Current
- Manage diverse HR and management and coordination responsibilities including facilitating and supporting senior management in HR and administrative matters
- Process and approve all field and management expense reports and accounts payable requests; maintain related logs; review and investigate operation expenses
- Approve and process all telecom, purchasing, supply, operations and facility requests
- Compile and analyze perm revenue reports for field
- Answer district phone line and either handle call or forward to the appropriate person
- Maintain an active database of all field contacts
- Assist District Administrative Coordinator with distributing information pertaining to new initiatives or changes to programs
- Monitor district budgets and accounts payables; ensure compliance with budgets and remove discrepancies at the branch office level
- Function as liaison to corporate service departments and zone offices for new or existing initiatives
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Regulatory Coordinator
Medical & Behavioral Health Research
08.2009 - 02.2012
- Worked closely with the primary Investigator to ensure smooth, accurate progress of the trials from planning stage through completion
- Collaborated with primary investigator in preparation of IRB/HRPO and other regulatory submission documents as required by the protocol
- Prepared study materials including the consent documents, Case Report Forms (CRFs), enrollment logs and drug/device accountability logs
- Participated in training activities of study personnel on study specific regulatory processes
- Developed and maintained effective relationships with key study personnel
- Assured compliance of general and study specific regulatory processes with the SOPs as well as with FDA, NIH and global regulations
- Performed high quality clinical review of regulatory forms and associated documentation
- Ensured effective communication with the sponsors and CRAs to obtain high quality documentation and data in a timely fashion using various methods and approaches
Administrative Assistant/Research Assistant
Medical & Behavioral Health Research
03.2001 - 08.2009
- Managed wide-ranging coordination and administrative responsibilities
- Scheduled patient appointments, handled communication and correspondence, called in prescription refills, filled medical reports and insurance forms and organized patient charts
- Handled office management responsibilities and maintained the receptionist area
- Mentored and supervised new staff members on office procedures and administrative duties
- Screened potential study patients, used electronic data capture for various studies, maintained regulatory binders and oversaw study follow-up
Education
Masters of Healthcare Administration -
Walden University
2013
Bachelors of Arts - Sociology / Anthropology
College Of Staten Island (CUNY)
2005
Skills
- HR operations and management
- Coordination and management
- Official documentation
- Medical administration
- Office management
- Excellent customer service skills
- Quick learner of new software and applications to stay abreast of latest developments
- Proficient in MS Office Suite (MS Word, MS PowerPoint, MS Excel)
- Written Communication
- Strong written and verbal communication skills
- Planning and Coordination
- Self-Motivated
- Flexible and Adaptable
Languages
Spanish
Professional Working
Timeline
District Operations Specialist
Robert Half
02.2012 - Current
Regulatory Coordinator
Medical & Behavioral Health Research
08.2009 - 02.2012
Administrative Assistant/Research Assistant
Medical & Behavioral Health Research
03.2001 - 08.2009
Masters of Healthcare Administration -
Walden University
Bachelors of Arts - Sociology / Anthropology
College Of Staten Island (CUNY)