Jennifer Fallon

Work History

Napoleon’s Itch

01.2024 - 11.2024

Closed out cash register and prepared cashier report at close of business.
Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Mentored and trained staff members to ensure exceptional customer service standards.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Crafted special drink and cocktail menu items for seasonal offerings.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.

Italy Direct

09.2022 - 06.2023

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Answered customer questions about sizing, accessories, and merchandise care.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Increased customer loyalty with personalized shopping experiences and attentive service.
Resolved customer complaints with patience and understanding, restoring customer confidence.

Noella

01.2021 - 08.2022

Enhanced product knowledge by attending training sessions and staying current with industry trends.
Exceeded monthly targets by diligently following up on leads and closing deals promptly.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Informed customers of promotions to increase sales productivity and volume.
Built relationships with customers and community to promote long term business growth.
Negotiated prices, terms of sales and service agreements.
Achieved or exceeded company-defined sales quotas.

Grasslands Meat Market Restaurant

04.2017 - 03.2020

Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
Resolved guests complaints while maintaining positive customer environment.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Performed cash handling activities and secured nightly bank deposits.
Adhered to safe work practices, food safety regulations, and corporate guidelines.
Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
Implemented successful marketing campaigns to increase patronage during traditionally slow periods or off-peak hours.

Sammys Bar and Grill

08.2015 - 04.2017

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Set up bar for operation, obtained cash bank, and stocked service bar.
Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.

Tumbleweeds Bar

07.2009 - 03.2015

Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Handled cash transactions accurately, contributing to balanced daily financial reports.