Jennifer Faries
Coventry,CT
Summary
Dedicated administrative professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Universal Banker
M & T Bank, Formerly People's United & United Bank
05.2017 - Current
- Supervise staff in operations such as account management, customer service, financial operations and other bank functions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on features and benefits of banking products and services.
- Balanced teller drawers and ATM cash.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Monitor all balances and deposits to ensure that all money in the bank is accounted for and proper procedures are followed at all times.
ASSISTANT GM
Friendlys Ice Cream
11.2003 - 04.2017
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed team of 30+ employees
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled cash accurately and prepared deposits.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Master of Science - General Studies
Quinebaug Valley Community College
Danielson, CT05.2010
Skills
- Banking products and services
- Supervising Tellers
- Customer Relationship Development
- Money Handling
- Teller Transactions
- Phone Inquiries
- Currency Packaging
- Account Updating
- Customer service
- Revenue Growth
Certification
- NMLS #1626955
- Transactional Training Coach - March 2023
- Sales & Service Supervisor Course - July 2022
Timeline
Universal Banker
M & T Bank, Formerly People's United & United Bank
05.2017 - Current
ASSISTANT GM
Friendlys Ice Cream
11.2003 - 04.2017
Master of Science - General Studies
Quinebaug Valley Community College
- NMLS #1626955
- Transactional Training Coach - March 2023
- Sales & Service Supervisor Course - July 2022
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