Jennifer farina
Lockport
Summary
Versatile and achievement-oriented professional with a proven track record at Transworld Systems Inc., excelling in debt negotiation and repayment plan structuring. Demonstrates exceptional empathy and goal orientation, securing successful outcomes in collections and customer service. Skilled in account management, adept at fostering client relationships and achieving resolutions.
As collections professional, capable of managing high-volume accounts with focus on achieving positive results. History of implementing effective collection strategies and negotiating payment arrangements. Team player known for adaptability and reliability, with strong communication and negotiation skills.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced substitute teacher with 6 years of experience successfully helping students achieve academic goals. Life-long learner and passionate educator looking to make difference in children's lives. Adaptable and flexible to meet classroom and institutional needs
Professional caregiver with solid experience providing compassionate and efficient in-home support. Skilled in medication management, personal care, and patient mobility, ensuring optimal comfort and safety. Strong collaborator, adaptable to changing needs, and consistently reliable in delivering high-quality care.
Overview
25
25
years of professional experience
Work History
Collections Agent
Transworld Systems Inc.
02.2021 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Sole Proprietor
Handmade Stitches
01.2013 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Implemented marketing strategies that effectively promoted services and attracted new clients.
Residential & Commercial Cleaning
Self-employeed
01.2000 - Current
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Provided excellent customer service by addressing client concerns promptly and professionally.
Home Health Aide
Never Alone Agency
06.2019 - 09.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Substitute Teacher, K-12
Lockport City School District
09.2018 - 09.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Followed lesson plans designed by absent teachers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Customer Service Representative
Jackson Hewitt
09.2016 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Clerical Assistant
Michael A Rizzo CPA
01.2006 - 06.2016
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Produced high-quality documents, presentations, and spreadsheets using Microsoft Office Suite applications.
Education
No Degree - Criminal Justice
Erie Community College
Buffalo, NYAssociate of Applied Science - Computer & Electronics Technology
ITT Technical Institute
Getzville, NY06-2004
Skills
- Payment arrangement
- Collections processing
- Account management
- Debt negotiation
- Repayment plan structuring
- Fair debt practices
- Goal orientation
Timeline
Collections Agent
Transworld Systems Inc.
02.2021 - Current
Home Health Aide
Never Alone Agency
06.2019 - 09.2024
Substitute Teacher, K-12
Lockport City School District
09.2018 - 09.2024
Customer Service Representative
Jackson Hewitt
09.2016 - 08.2017
Sole Proprietor
Handmade Stitches
01.2013 - Current
Clerical Assistant
Michael A Rizzo CPA
01.2006 - 06.2016
Residential & Commercial Cleaning
Self-employeed
01.2000 - Current
No Degree - Criminal Justice
Erie Community College
Associate of Applied Science - Computer & Electronics Technology
ITT Technical Institute
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